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Worst experience I've ever had
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Worst experience I've ever had
Wing Wah Restaurant的点评
点评：Just don't do it. Their food was kinda tasty but for the price, it wasn't worth it. I thought I was getting white, regular take out boxes full of food but we got black portion-sized containers. It was $75 for food that looked like $40 worth. I could get the same quality or better AND more quantity elsewhere for less.
I also had the worse restaurant/customer service experience in my life. No exaggeration. I had to call because they forgot my fried rice and I had to argue with the guy on the phone about missing it. He kept saying that he made sure to put it in there. I'm staring at all of my opened containers and empty bag with no fried rice. He just kept saying he put it in there and that it was in a white container. I told him I'm looking at all of my open containers and empty bags and I don't see it. He kept saying it's in there. I had to keep telling him it's not. He finally offered me to come pick some up or a credit for next time but I asked if I could just get a refund for the rice. He went to go ask his boss if that was possible and came back on the phone to say that I have the rice. I hardly lose my temper but I was so frustrated, I lost it. I don't understand why I have to argue about my missing fried rice. I just wanted to go pick it up or get a refund and I have to sit here and listen to him tell me it's in my bag numerous times when I'm looking at my bag. He seemed like a nice guy but I don't understand why he had to keep insisting it's in my bag when I'm looking straight at my bag and food.
THEN I ask to talk to his manager, named Nancy, and she tried to keep telling me that the rice is in my bag. Like really? I told her that it wasn't and she insisted again that it was in there again. I told her it wasn't and that I don't understand why I have to argue about something as simple as not getting my fried rice. It's stupid. I know I was raising my voice so I get why she was being rude to me. But then she tells me I was arguing with myself and she was trying to clarify. I really shouldn't have to say that I don't have my fried rice 10 times, even if it was with a different person. I got frustrated and lost it. I am willing to admit that I started to cuss. So she hung up on me. Makes sense and don't blame her for that.
But if I were her, it would've been a simple as saying "I'm sorry that you don't have your fried rice. We really thought we packed it in there. What solution would you like?" Rather than still try to tell me that the fried rice is in my bag that I emptied. And then to be rude. I've dealt with angry people and I STILL don't act rude when it's a customer. Why would you instigate and ask if I'm done? Why would you go on the phone with an angry person arguing about not having their fried rice and still insist it's in there? I just didn't understand why I was even in this situation.
Sorry but I've NEVER, and again, I'm not exaggerating, when I say I've never had a problem with service anywhere in that type of capacity. I'm usually a patient person and I have never raised my voice or have been rude to wait staff. I know, how can you take someone's word after they just went ballistic on the phone? Because I'm willing to admit that I did because it was out of character for me. But then again, I've also never had to argue about something so minimal. Never felt like a Karen until now. I'll never come back because of this.
I did receive a text later to say I would get a credit back for the missing rice and that my rude behavior of swearing at the two staff members wouldn't be tolerated. The words "will not be tolerated" threw me off. Am I in elementary school? And then proceeded to say mistakes happen. Terrible customer service shouldn't be tolerated and the mistake was arguing with a customer about whether their fried rice was missing. Dumbest and most frustrating interaction I've ever experienced.
Lesson learned for me, I learned I could lose my cool about something so small because it became something so big. And learned that you can argue about missing fried rice.
I also had the worse restaurant/customer service experience in my life. No exaggeration. I had to call because they forgot my fried rice and I had to argue with the guy on the phone about missing it. He kept saying that he made sure to put it in there. I'm staring at all of my opened containers and empty bag with no fried rice. He just kept saying he put it in there and that it was in a white container. I told him I'm looking at all of my open containers and empty bags and I don't see it. He kept saying it's in there. I had to keep telling him it's not. He finally offered me to come pick some up or a credit for next time but I asked if I could just get a refund for the rice. He went to go ask his boss if that was possible and came back on the phone to say that I have the rice. I hardly lose my temper but I was so frustrated, I lost it. I don't understand why I have to argue about my missing fried rice. I just wanted to go pick it up or get a refund and I have to sit here and listen to him tell me it's in my bag numerous times when I'm looking at my bag. He seemed like a nice guy but I don't understand why he had to keep insisting it's in my bag when I'm looking straight at my bag and food.
THEN I ask to talk to his manager, named Nancy, and she tried to keep telling me that the rice is in my bag. Like really? I told her that it wasn't and she insisted again that it was in there again. I told her it wasn't and that I don't understand why I have to argue about something as simple as not getting my fried rice. It's stupid. I know I was raising my voice so I get why she was being rude to me. But then she tells me I was arguing with myself and she was trying to clarify. I really shouldn't have to say that I don't have my fried rice 10 times, even if it was with a different person. I got frustrated and lost it. I am willing to admit that I started to cuss. So she hung up on me. Makes sense and don't blame her for that.
But if I were her, it would've been a simple as saying "I'm sorry that you don't have your fried rice. We really thought we packed it in there. What solution would you like?" Rather than still try to tell me that the fried rice is in my bag that I emptied. And then to be rude. I've dealt with angry people and I STILL don't act rude when it's a customer. Why would you instigate and ask if I'm done? Why would you go on the phone with an angry person arguing about not having their fried rice and still insist it's in there? I just didn't understand why I was even in this situation.
Sorry but I've NEVER, and again, I'm not exaggerating, when I say I've never had a problem with service anywhere in that type of capacity. I'm usually a patient person and I have never raised my voice or have been rude to wait staff. I know, how can you take someone's word after they just went ballistic on the phone? Because I'm willing to admit that I did because it was out of character for me. But then again, I've also never had to argue about something so minimal. Never felt like a Karen until now. I'll never come back because of this.
I did receive a text later to say I would get a credit back for the missing rice and that my rude behavior of swearing at the two staff members wouldn't be tolerated. The words "will not be tolerated" threw me off. Am I in elementary school? And then proceeded to say mistakes happen. Terrible customer service shouldn't be tolerated and the mistake was arguing with a customer about whether their fried rice was missing. Dumbest and most frustrating interaction I've ever experienced.
Lesson learned for me, I learned I could lose my cool about something so small because it became something so big. And learned that you can argue about missing fried rice.
翻译：只是不要这样做。他们的食物有点好吃，但就价格而言，不值得。我以为我变白了，普通的外卖盒装满了食物，但我们得到的是黑色的份量大小的容器。看起来价值 40 美元的食物要 75 美元。我可以在其他地方以更少的价格获得相同质量或更好的质量和更多的数量。
我一生中也有过更糟糕的餐厅/客户服务体验。毫不夸张。我不得不打电话，因为他们忘记了我的炒饭，我不得不和电话里的那个人争论错过它。他一直说他一定要把它放在那里。我盯着我所有打开的容器和没有炒饭的空袋子。他只是一直说他把它放在那里而且它在一个白色容器里。我告诉他我正在查看所有打开的容器和空袋子，但我没有看到。他一直说它在那里。我不得不一直告诉他不是。他终于让我下次来取一些或积分，但我问我是否可以退还米饭。他去问他的老板这是否可能，然后回电话说我有米饭。我几乎不发脾气，但我非常沮丧，我失去了它。我不明白为什么我要为我错过的炒饭争论。我只是想去拿它或获得退款，我不得不坐在这里听他多次告诉我它在我的包里，当我看着我的包时。他看起来是个好人，但我不明白为什么当我直视我的包和食物时他必须坚持说它在我的包里。
然后我要求和他的经理 Nancy 谈谈，她试图一直告诉我大米在我的包里。真的吗？我告诉她不是，她再次坚持说它又在那里了。我告诉她不是，而且我不明白为什么我要争论像没有得到我的炒饭这样简单的事情。这很傻。我知道我提高了嗓门，所以我明白她为什么对我无礼了。但后来她告诉我我在和自己争论，她试图澄清。我真的不应该说我没有吃过 10 次炒饭，即使是和另一个人一起吃。我很沮丧，失去了它。我愿意承认我开始骂人了。所以她挂断了我的电话。有道理，不要为此责怪她。
但如果我是她，这会很简单，就像说“很抱歉你没有炒饭。我们真的以为我们把它装在那里了。你想要什么解决方案？”而不是仍然试图告诉我炒饭在我倒空的袋子里。然后变得粗鲁。我和生气的人打过交道，当它是顾客时，我仍然不会表现得粗鲁。你为什么要怂恿问我完了？你为什么要和一个愤怒的人通电话，争论没有他们的炒饭，但仍然坚持说它在那里？我只是不明白为什么我什至处于这种情况。
抱歉，我从来没有，而且，当我说我在任何地方都没有遇到这种容量的服务问题时，我并没有夸大其词。我通常是一个有耐心的人，我从来没有提高嗓门，也没有对服务员粗鲁无礼。我知道，你怎么能在别人刚在电话里大发雷霆之后就相信他们的话呢？因为我愿意承认我这样做是因为这对我来说不合时宜。但话又说回来，我也从来没有必要为如此微不足道的事情争论过。直到现在才觉得自己像个凯伦。我永远不会因为这个而回来。
后来我确实收到了一条短信，说我会因为丢失的大米而得到退款，并且不会容忍我对两名工作人员发誓的粗鲁行为。 “不会被容忍”这句话让我失望了。我在上小学吗？然后继续说错误发生了。不应该容忍糟糕的客户服务，错误是与客户争论他们的炒饭是否丢失。我经历过的最愚蠢和最令人沮丧的互动。
为我吸取的教训，我知道我可能会因为这么小的事情变得如此大而失去冷静。并了解到您可以为缺少炒饭而争论。
我一生中也有过更糟糕的餐厅/客户服务体验。毫不夸张。我不得不打电话，因为他们忘记了我的炒饭，我不得不和电话里的那个人争论错过它。他一直说他一定要把它放在那里。我盯着我所有打开的容器和没有炒饭的空袋子。他只是一直说他把它放在那里而且它在一个白色容器里。我告诉他我正在查看所有打开的容器和空袋子，但我没有看到。他一直说它在那里。我不得不一直告诉他不是。他终于让我下次来取一些或积分，但我问我是否可以退还米饭。他去问他的老板这是否可能，然后回电话说我有米饭。我几乎不发脾气，但我非常沮丧，我失去了它。我不明白为什么我要为我错过的炒饭争论。我只是想去拿它或获得退款，我不得不坐在这里听他多次告诉我它在我的包里，当我看着我的包时。他看起来是个好人，但我不明白为什么当我直视我的包和食物时他必须坚持说它在我的包里。
然后我要求和他的经理 Nancy 谈谈，她试图一直告诉我大米在我的包里。真的吗？我告诉她不是，她再次坚持说它又在那里了。我告诉她不是，而且我不明白为什么我要争论像没有得到我的炒饭这样简单的事情。这很傻。我知道我提高了嗓门，所以我明白她为什么对我无礼了。但后来她告诉我我在和自己争论，她试图澄清。我真的不应该说我没有吃过 10 次炒饭，即使是和另一个人一起吃。我很沮丧，失去了它。我愿意承认我开始骂人了。所以她挂断了我的电话。有道理，不要为此责怪她。
但如果我是她，这会很简单，就像说“很抱歉你没有炒饭。我们真的以为我们把它装在那里了。你想要什么解决方案？”而不是仍然试图告诉我炒饭在我倒空的袋子里。然后变得粗鲁。我和生气的人打过交道，当它是顾客时，我仍然不会表现得粗鲁。你为什么要怂恿问我完了？你为什么要和一个愤怒的人通电话，争论没有他们的炒饭，但仍然坚持说它在那里？我只是不明白为什么我什至处于这种情况。
抱歉，我从来没有，而且，当我说我在任何地方都没有遇到这种容量的服务问题时，我并没有夸大其词。我通常是一个有耐心的人，我从来没有提高嗓门，也没有对服务员粗鲁无礼。我知道，你怎么能在别人刚在电话里大发雷霆之后就相信他们的话呢？因为我愿意承认我这样做是因为这对我来说不合时宜。但话又说回来，我也从来没有必要为如此微不足道的事情争论过。直到现在才觉得自己像个凯伦。我永远不会因为这个而回来。
后来我确实收到了一条短信，说我会因为丢失的大米而得到退款，并且不会容忍我对两名工作人员发誓的粗鲁行为。 “不会被容忍”这句话让我失望了。我在上小学吗？然后继续说错误发生了。不应该容忍糟糕的客户服务，错误是与客户争论他们的炒饭是否丢失。我经历过的最愚蠢和最令人沮丧的互动。
为我吸取的教训，我知道我可能会因为这么小的事情变得如此大而失去冷静。并了解到您可以为缺少炒饭而争论。
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