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Caren j
Mice in Room
丹尼尔斯山峰山林小屋的点评
点评：We stayed in one of the cabins, and had a three night stay booked. On our first night there we saw a mouse run across the floor, but then we couldn't find it anymore. On Our third day there we found mice droppings in the window sills, and started looking around the room more, they were behind the fridge, under beds, and in the dresser drawers. We found the hole in the corner that they were coming in from. There was no way the we were going to stay a third night. When we talked to the front desk they said that they understood, and they would refund us through hotels.com. Every time I called Daniels Summit to ask about what was going on with our refund, I would get a different story each time.
It has been a month and still have not seen a refund. I have called and left a message for the manager Becky to call me back, and not once has she returned a call. We have been going to Daniels Summit for 7 years, and have loved this place for a quick get-away. Customer Service has gone way down since the first time that we stayed there. They told me that they were going to close down cabin 3, to fix the issue and do a deep cleaning of that cabin. This did not happen.
It has been a month and still have not seen a refund. I have called and left a message for the manager Becky to call me back, and not once has she returned a call. We have been going to Daniels Summit for 7 years, and have loved this place for a quick get-away. Customer Service has gone way down since the first time that we stayed there. They told me that they were going to close down cabin 3, to fix the issue and do a deep cleaning of that cabin. This did not happen.
翻译：我们住在一间小木屋里，预订了三晚住宿。第一天晚上，我们看到一只老鼠跑过地板，但后来就再也找不到它了。第三天，我们在窗台上发现了老鼠粪便，我们开始在房间里四处寻找，发现它们在冰箱后面、床底下和梳妆台抽屉里。我们在角落里找到了它们进来的洞。我们不可能再住第三晚了。当我们与前台交谈时，他们说他们理解，他们会通过 hotels.com 退款给我们。每次我打电话给 Daniels Summit 询问退款情况时，每次我都会得到不同的答案。
已经一个月了，仍然没有收到退款。我打电话留言给经理 Becky 回电话，但她一次也没有回电话。我们来 Daniels Summit 已经 7 年了，很喜欢这个地方，可以快速逃离。自从我们第一次住在那里以来，客户服务就下降了很多。他们告诉我，他们将关闭 3 号舱室，以解决问题并对该舱室进行深度清洁。但这并没有发生。
已经一个月了，仍然没有收到退款。我打电话留言给经理 Becky 回电话，但她一次也没有回电话。我们来 Daniels Summit 已经 7 年了，很喜欢这个地方，可以快速逃离。自从我们第一次住在那里以来，客户服务就下降了很多。他们告诉我，他们将关闭 3 号舱室，以解决问题并对该舱室进行深度清洁。但这并没有发生。
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