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Rude Manager will ruin you family vacation
凯马埃奇沃特, 贝斯特韦斯特SureStay精选酒店的点评
点评：What started out as a pleasant experience over the phone, ended in a nightmare when we arrived. I called to ask about a few amenities and spoke with Sergio. He suggested I book over the phone with him and said he would put the rooms next to each other and leave a note that we needed to check in early. His awesome customer service assured me that this was the perfect hotel. When we arrived, the lady at the front desk was overly rude when I told her we were here to check in. She bit my head off and said she could not check us in early. She didn't bother to try to pull up the reservation and cut her eyes a few times. I asked for a manager and she said there was not one available.i asked her to call one, when she did, the lady on the phone immediately got defensive and assured me the lady at the front desk did not have an attitude. But she was not there to witness it. She told me she was on her way. She told me they did not have rooms available until 3 because of a large group that was there. I told her what was told to me by Sergio and she rolled her eyes. She went ahead and checked us in and repeatedly slammed my card or whatever needed to be handed to me on the desk. She kept sighing and acting like me and my family were an inconvenience. I asked her after the next time she sighed and slammed the paperwork on the desk,would she like us to leave. She replied " I mean I can cancel it if you want" I told her she is catching an attitude with me for no reason.When we walked off to get a cart for the luggage her and the lady from the front desk started talking about my family in Spanish, not knowing I am fluent in Spanish as well. Very unprofessional !! We only stayed because the kids were exhausted from an 8 hour drive. When we got to the room it was sitting at 80 degrees which let me know it had been vacant. My sister's room reeked of dog urine and feces. I guess she thought this was okay because my sister had a cat. Every time we asked for pool tiles or extra blankets for the concrete like sofa beds,she had an attitude but was extremely nice to the Hispanic or Caucasian guest that came up to her. We checked out on the second day and decided to stay at a friendlier hotel down the street. The customer service there was phenomenal and the rooms were cool and clean for the same rate. My kids kept getting locked in the bathroom that had no lock on it. The ice machine was full of mold and the outside doors that required a key did not work. Don't waste your time or money here, they obviously don't like a certain kind here and will take their frustrations with lack of training on their end out on guest. I'll attach the photos of the ice machine, eye sores, and safety issues on the other review so that you won't think I am lying.
翻译：一开始是一次愉快的电话体验，当我们到达时却以一场噩梦告终。我打电话询问一些便利设施，并与塞尔吉奥交谈。他建议我通过电话与他预订，并说他会将房间安排在相邻的位置，并留下一张纸条，说明我们需要提前入住。他出色的客户服务让我确信这是一家完美的酒店。当我们到达时，当我告诉前台那位女士我们是来办理入住手续时，她太粗鲁了。她咬住了我的头，说她不能提前为我们办理入住。她懒得去尝试拉预订，眼睛被划伤了几下。我要求找一位经理，她说没有空位。我让她打电话，当她打电话时，接电话的那位女士立即采取了防御措施，并向我保证前台的女士没有态度。但她并没有在那里见证这一切。她告诉我她正在路上。她告诉我，他们直到下午 3 点才有空房间，因为那里有一大群人。我告诉她塞尔吉奥告诉我的事情，她翻了个白眼。她继续为我们办理入住手续，并反复将我的卡或任何需要交给我的东西放在桌子上。她一直叹息，表现得好像我和我的家人给我带来了不便。下次她叹气并将文件摔在桌子上时，我问她是否希望我们离开。她回答说：“我的意思是，如果你愿意，我可以取消。”我告诉她，她无缘无故地对我采取态度。当我们走开去拿行李车时，她和前台的女士开始谈论我的事情。家人说西班牙语，不知道我也能说流利的西班牙语。非常不专业！！我们留下来只是因为孩子们在 8 小时的车程中筋疲力尽。当我们到达房间时，房间的温度是 80 度，这让我知道房间已经空了。我姐姐的房间里充满了狗尿和粪便的臭味。我猜她认为这没关系，因为我姐姐有一只猫。每次我们要求泳池瓷砖或沙发床等混凝土上的额外毯子时，她都有一种态度，但对向她走来的西班牙裔或白人客人非常友善。我们第二天退房，决定住在街上一家更友好的酒店。那里的客户服务非常出色，而且房间凉爽干净，价格相同。我的孩子们总是被锁在没有锁的浴室里。制冰机长满了霉菌，需要钥匙的外门无法打开。不要在这里浪费你的时间或金钱，他们显然不喜欢这里的某种类型，并且会将他们因缺乏培训而感到的挫败感发泄在客人身上。我会在另一篇评论中附上制冰机、眼睛疼痛和安全问题的照片，这样你就不会认为我在撒谎。
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