点评:I required a bathtub seat for amputee family member. This Holiday Inn website clearly states “ a bathtub seat will be provided.” I discovered at the last minute that THEY DO NOT HAVE ANY SUCH BATHTUB SEATS. When I asked - how was the amputee supposed to take a bath?, I was told “I don’t know”. Consequently I had to cancel & was charged $126 cancellation fee. Booking.com has stayed in touch with me - they have repeatedly requested Holiday Inn to waive/refund my $126 due to fraudulent advertising on their website. I did forward a picture of the site to Booking.com stating bathtub seats would be provided. To top it off, Holiday Inn confirmed my reservation including a picture of the room…..which was a disability shower with fold down seat & safety bars!!!! All fake picture.!!! ! We were forced to stay at another hotel in Rockport that DID offer a shower chair & didn’t lie about it!
翻译:我需要一个浴缸座椅供截肢者的家人使用。这个Holiday Inn网站上明确写着“将提供浴缸座椅”。我在最后一刻发现他们没有任何此类浴缸座椅。当我问——截肢者应该如何洗澡?时,我被告知“我不知道”。因此我不得不取消并被收取 126 美元的取消费。 Booking.com 一直与我保持联系 - 由于他们网站上的欺诈性广告,他们多次要求假日酒店免除/退还我的 126 美元。我确实将网站的图片转发给了 Booking.com,说明会提供浴缸座椅。最重要的是,假日酒店确认了我的预订,包括一张房间的照片……这是一个带折叠座椅和安全杆的无障碍淋浴间!!!!全是假图。!!! !我们被迫住在罗克波特的另一家酒店,该酒店确实提供淋浴椅并且没有撒谎!