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Don't Go Here to Impress - Horrible Service, Unprofessional Staff
Steve G
Don't Go Here to Impress - Horrible Service, Unprofessional Staff
Sambuca Houston的点评
点评：Horrified that I took an international group of colleagues here for a team dinner. The service was awful. The bartender was slow- though there was nobody in the restaurant. He was so busy he was eating a chicken wing or something at the hostess station. We sat around most of the night waiting for water. Our salads which were only 2 out of a party of 15 came after the meal and after requesting them twice. My dish had sat so long under the heat lamps that the sauce was dried on the plate. It was an awful experience. Won't make this mistake again. And the band sucked. Used to like coming here. Not again.
Keep in mind that the waiter seems to have thrown in a couple of untruths.
The waiter, after leaving us with literally nothing but empty plates and classes on the table, would not come back to give us a check. I went and found him, which took me asking the sound technician where he was because we had been at the restaurant for now approximately 3 hours (not intentionally) and wanted to pay our check. When he finally came up he had an attitude.
Then when we asked how was easiest for him to split the check, he told us that we could only use 3 credit cards, "it's on the website." We said ok, and set to trying to figure out how to split a $1K check amongst 5 different countries traveling - meaning 5 different expense accounts. But we did it, and pretty quickly, because again we hadn't planned on having to sit at the restaurant mostly waiting for three hours.
When I once again went to find him, he again copped an attitude when I tried to explain which amount went on which card. He then noticed that we hadn't included tip - that was because we thought we needed to add it. There was no automatic tip on the check for large parties. He then proceeded to tell me that the amounts were wrong and that there was an automatic gratuity of 20% for large parties - which we had already told everyone to tip...but he wouldn't let me get that out. He then said again "it's on the website." So I told him well that wasn't important because we just wanted to pay the bill and it was the worst experience I'd had at a restaurant in a long time. He went from that to instead of apologizing, to "I'll get my manager!" And started to walk off. I was surprised to say the least.
I told him that wasn't necessary and that we just needed to pay the bill and intended to give him 20% - to add it. He spun and walked off. It again took him forever to get the checks in order. So again I went to find him, and ran into him as I was going to find him and he again had an attitude and walked past me as I was trying to explain we just needed to pay and go, and that the table wanted a picture. We had 4 different international offices represented. he was super dismissive.
So when he got to the table and was flinging the two remaining charged card, we had given him cash for one of the them. He was being super unprofessional - so I pulled him aside away from the table because the table was now realizing that he was being rude.
When I pulled him aside, I explained that he needed to calm down. That he needed to breath. That I had seen that he was the only waiter working the whole restaurant (though not super busy - but spread out with absolutely NO support), that understood that he was trying but that we had not expected to have to sit for three hours, that it had been really bad service and that we just wanted to go. I explained that it wasn't about him and that we just needed to wrap it up so that the Americans who would now have to drive three hours, could get home. It was after 9:30 at this point. His only comment was 'Well you came at me." I honestly had to explain again - no - it's just that it had been a really poor experience and that these were international colleagues that we were trying to show a nice time to. That did not matter to him - at all.
So finally he calmed down, was nice enough to take a photo of the group, begrudgingly at first - but we got it. And I tipped him another $20 for that. And we left - thankfully.
The whole table was dismayed by the experience. And when I searched the website today - there are no notes of parties over a certain size getting an automatic gratuity (which we expected), nor a note that only 3 credit cards per table could be used. Again - I was pretty surprised because I was trying to work with the guy. We all were.
And one final note - when I was trying to calm the waiter down, the manager did finally show his face and walked up - said nothing - knowing that the kid was upset, and walked off.
So the previous reviews that talk about the poor management, and trickling down - spot on.
Stay away. The poor kid was trying, but was set up to fail, and was not equipped or supported to deal with it.
Keep in mind that the waiter seems to have thrown in a couple of untruths.
The waiter, after leaving us with literally nothing but empty plates and classes on the table, would not come back to give us a check. I went and found him, which took me asking the sound technician where he was because we had been at the restaurant for now approximately 3 hours (not intentionally) and wanted to pay our check. When he finally came up he had an attitude.
Then when we asked how was easiest for him to split the check, he told us that we could only use 3 credit cards, "it's on the website." We said ok, and set to trying to figure out how to split a $1K check amongst 5 different countries traveling - meaning 5 different expense accounts. But we did it, and pretty quickly, because again we hadn't planned on having to sit at the restaurant mostly waiting for three hours.
When I once again went to find him, he again copped an attitude when I tried to explain which amount went on which card. He then noticed that we hadn't included tip - that was because we thought we needed to add it. There was no automatic tip on the check for large parties. He then proceeded to tell me that the amounts were wrong and that there was an automatic gratuity of 20% for large parties - which we had already told everyone to tip...but he wouldn't let me get that out. He then said again "it's on the website." So I told him well that wasn't important because we just wanted to pay the bill and it was the worst experience I'd had at a restaurant in a long time. He went from that to instead of apologizing, to "I'll get my manager!" And started to walk off. I was surprised to say the least.
I told him that wasn't necessary and that we just needed to pay the bill and intended to give him 20% - to add it. He spun and walked off. It again took him forever to get the checks in order. So again I went to find him, and ran into him as I was going to find him and he again had an attitude and walked past me as I was trying to explain we just needed to pay and go, and that the table wanted a picture. We had 4 different international offices represented. he was super dismissive.
So when he got to the table and was flinging the two remaining charged card, we had given him cash for one of the them. He was being super unprofessional - so I pulled him aside away from the table because the table was now realizing that he was being rude.
When I pulled him aside, I explained that he needed to calm down. That he needed to breath. That I had seen that he was the only waiter working the whole restaurant (though not super busy - but spread out with absolutely NO support), that understood that he was trying but that we had not expected to have to sit for three hours, that it had been really bad service and that we just wanted to go. I explained that it wasn't about him and that we just needed to wrap it up so that the Americans who would now have to drive three hours, could get home. It was after 9:30 at this point. His only comment was 'Well you came at me." I honestly had to explain again - no - it's just that it had been a really poor experience and that these were international colleagues that we were trying to show a nice time to. That did not matter to him - at all.
So finally he calmed down, was nice enough to take a photo of the group, begrudgingly at first - but we got it. And I tipped him another $20 for that. And we left - thankfully.
The whole table was dismayed by the experience. And when I searched the website today - there are no notes of parties over a certain size getting an automatic gratuity (which we expected), nor a note that only 3 credit cards per table could be used. Again - I was pretty surprised because I was trying to work with the guy. We all were.
And one final note - when I was trying to calm the waiter down, the manager did finally show his face and walked up - said nothing - knowing that the kid was upset, and walked off.
So the previous reviews that talk about the poor management, and trickling down - spot on.
Stay away. The poor kid was trying, but was set up to fail, and was not equipped or supported to deal with it.
翻译：吓坏了我带着一群国际同事来这里吃团队晚宴。服务很糟糕。调酒师很慢 - 虽然餐厅里没有人。他太忙了，在女主人站吃鸡翅什么的。我们大半夜都坐在那里等水。我们的沙拉在 15 人的聚会中只有 2 份是在饭后和两次要求后提供的。我的菜在加热灯下放了太久，以至于盘子上的酱汁都干了。这是一次糟糕的经历。不会再犯这个错误了。乐队很烂。以前很喜欢来这里。不会再来了。
请记住，服务员似乎撒了几个谎言。
服务员在给我们留下空空如也的盘子和桌上的课程后，就再也没有回来给我们支票。我去找他，这让我问了音响技术员他在哪里，因为我们已经在餐厅待了大约 3 个小时（不是故意的）并且想支付我们的支票。当他终于站出来时，他有一种态度。
然后当我们问他如何最简单地拆分支票时，他告诉我们我们只能使用 3 张信用卡，“它在网站上。”我们说好，然后开始尝试弄清楚如何在 5 个不同的旅行国家/地区之间分配 1000 美元的支票——这意味着 5 个不同的费用账户。但是我们做到了，而且很快，因为我们又一次没有计划不得不坐在餐厅里等待三个小时。
当我再次去找他时，当我试图解释哪张卡上有多少金额时，他再次表现出态度。然后他注意到我们没有包括小费——那是因为我们认为我们需要添加它。大型聚会的支票上没有自动提示。然后他继续告诉我金额不对，大型聚会会自动支付 20% 的小费——我们已经告诉每个人都要给小费……但他不让我说出来。然后他又说“在网站上”。所以我很好地告诉他这并不重要，因为我们只是想付账，这是我很长一段时间以来在餐厅遇到的最糟糕的经历。他从那件事变成了“我会去找我的经理！”而不是道歉。并开始走开。至少可以说我很惊讶。
我告诉他没有必要，我们只需要支付账单，并打算给他 20% - 添加它。他转身走开了。他又花了很长时间才整理好支票。所以我又一次去找他，正要去找他的时候碰到了他，当我试图解释我们只需要付钱就走的时候，他再次摆出一副态度从我身边走过，而且桌子想要一张照片.我们有 4 个不同的国际办事处代表。他非常不屑一顾。
因此，当他走到桌子旁并扔掉剩下的两张已付款卡时，我们已经给了他一张现金。他非常不专业 - 所以我把他从桌子旁拉到一边，因为桌子现在意识到他很粗鲁。
当我把他拉到一边时，我解释说他需要冷静下来。他需要呼吸。我看到他是整个餐厅唯一一个在工作的服务员（虽然不是很忙 - 但绝对没有支持），明白他正在努力但我们没想到要坐三个小时，那个这是非常糟糕的服务，我们只是想去。我解释说这不是关于他的，我们只需要把它包起来，这样那些现在不得不开车三个小时的美国人就可以回家了。此时已是9点30分以后。他唯一的评论是‘好吧，你来找我了。’老实说，我不得不再次解释——不——这只是一次非常糟糕的经历，而且我们正试图向这些国际同事展示一段美好的时光。确实如此对他来说无关紧要——一点都不重要。
所以他终于冷静下来，很好地为这群人拍了张照片，一开始是不情愿的——但我们明白了。为此，我又给了他 20 美元小费。我们离开了 - 谢天谢地。
整个桌子都对这次经历感到沮丧。当我今天搜索该网站时 - 没有超过一定规模的派对获得自动小费（我们预期）的注释，也没有说明每桌只能使用 3 张信用卡。再一次——我很惊讶，因为我正试图和那个人一起工作。我们都是。
最后一点——当我试图让服务员冷静下来时，经理终于露面并走上前——什么也没说——知道孩子很不高兴，然后走开了。
因此，以前的评论谈到管理不善，并且逐渐减少 - 准确无误。
远离。这个可怜的孩子正在尝试，但注定要失败，而且没有能力或支持来应对它。
请记住，服务员似乎撒了几个谎言。
服务员在给我们留下空空如也的盘子和桌上的课程后，就再也没有回来给我们支票。我去找他，这让我问了音响技术员他在哪里，因为我们已经在餐厅待了大约 3 个小时（不是故意的）并且想支付我们的支票。当他终于站出来时，他有一种态度。
然后当我们问他如何最简单地拆分支票时，他告诉我们我们只能使用 3 张信用卡，“它在网站上。”我们说好，然后开始尝试弄清楚如何在 5 个不同的旅行国家/地区之间分配 1000 美元的支票——这意味着 5 个不同的费用账户。但是我们做到了，而且很快，因为我们又一次没有计划不得不坐在餐厅里等待三个小时。
当我再次去找他时，当我试图解释哪张卡上有多少金额时，他再次表现出态度。然后他注意到我们没有包括小费——那是因为我们认为我们需要添加它。大型聚会的支票上没有自动提示。然后他继续告诉我金额不对，大型聚会会自动支付 20% 的小费——我们已经告诉每个人都要给小费……但他不让我说出来。然后他又说“在网站上”。所以我很好地告诉他这并不重要，因为我们只是想付账，这是我很长一段时间以来在餐厅遇到的最糟糕的经历。他从那件事变成了“我会去找我的经理！”而不是道歉。并开始走开。至少可以说我很惊讶。
我告诉他没有必要，我们只需要支付账单，并打算给他 20% - 添加它。他转身走开了。他又花了很长时间才整理好支票。所以我又一次去找他，正要去找他的时候碰到了他，当我试图解释我们只需要付钱就走的时候，他再次摆出一副态度从我身边走过，而且桌子想要一张照片.我们有 4 个不同的国际办事处代表。他非常不屑一顾。
因此，当他走到桌子旁并扔掉剩下的两张已付款卡时，我们已经给了他一张现金。他非常不专业 - 所以我把他从桌子旁拉到一边，因为桌子现在意识到他很粗鲁。
当我把他拉到一边时，我解释说他需要冷静下来。他需要呼吸。我看到他是整个餐厅唯一一个在工作的服务员（虽然不是很忙 - 但绝对没有支持），明白他正在努力但我们没想到要坐三个小时，那个这是非常糟糕的服务，我们只是想去。我解释说这不是关于他的，我们只需要把它包起来，这样那些现在不得不开车三个小时的美国人就可以回家了。此时已是9点30分以后。他唯一的评论是‘好吧，你来找我了。’老实说，我不得不再次解释——不——这只是一次非常糟糕的经历，而且我们正试图向这些国际同事展示一段美好的时光。确实如此对他来说无关紧要——一点都不重要。
所以他终于冷静下来，很好地为这群人拍了张照片，一开始是不情愿的——但我们明白了。为此，我又给了他 20 美元小费。我们离开了 - 谢天谢地。
整个桌子都对这次经历感到沮丧。当我今天搜索该网站时 - 没有超过一定规模的派对获得自动小费（我们预期）的注释，也没有说明每桌只能使用 3 张信用卡。再一次——我很惊讶，因为我正试图和那个人一起工作。我们都是。
最后一点——当我试图让服务员冷静下来时，经理终于露面并走上前——什么也没说——知道孩子很不高兴，然后走开了。
因此，以前的评论谈到管理不善，并且逐渐减少 - 准确无误。
远离。这个可怜的孩子正在尝试，但注定要失败，而且没有能力或支持来应对它。
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