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Worst experience! Very poor customer service
K S
Worst experience! Very poor customer service
Texas Roadhouse的点评
点评：First of all I dont leave bad comments for fun but tonight really provoked me. We joined the waitlist online and waited for an hour and we came on time. I got a message saying to go upfront so we did and spoke to the girl in the front that I got a message, she told me to wait at the deck for my name to be called. 35 min later we were not called all the people after us got their tables pretty quickly so I went back to the girl in the front to ask how many people are waiting before us. She asked for my name and she said I never went to the front!! I went to her but she denies this! I asked for a manager and this manager spoke to me and apologized offered me an appetizer she said she will take care of it but at the end of the bill made us pay for that appetizer anyway. Customer service is disgustingly poor. I feel sorry for everyone waiting and waiting just to get seated but they do not really care about anyone. We will not be coming back to this texas roadhouse because of this. And FYI that girl in the front had one job to seat people but couldnt even do it. I notice them just chatting along and giggling in the front looking like they have no care at all for the customers waiting.
翻译：首先，我不会为了好玩而留下不好的评论，但今晚真的激怒了我。我们在网上加入了等待名单，等了一个小时，我们准时来了。我收到一条消息说要提前去，所以我们就这么做了，并对前面的女孩说我收到了一条消息，她告诉我在甲板上等待叫我的名字。 35分钟后，我们并没有被叫到所有的人，我们很快就拿到了桌子，所以我回到前面的女孩那里，问有多少人在我们前面等。她问我的名字，她说我从来没有上过前线！！我去找她，但她否认这一点！我要求找一位经理，这位经理跟我说话并向我道歉，给了我一份开胃菜，她说她会处理的，但在账单最后还是让我们付了开胃菜的钱。客户服务非常差。我为每个等待就座的人感到难过，但他们并不真正关心任何人。因此，我们不会回到这个德克萨斯州的路边小屋。仅供参考，前面的那个女孩有一份工作可以让人们坐下，但甚至做不到。我注意到他们只是在前面聊天和咯咯地笑，看起来他们根本不关心等待的顾客。
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