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Management/Service-Very Lacking
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Management/Service-Very Lacking
The Catch: Conroe的点评
点评：We arrived at The Catch about 4:30PM on Sunday, 5/15/2022. The establishment was "Busy", Called In Orders, Take Outs, Drive Through, In House Orders. We placed our order and received our cups for Cold drinks. We went directly to the Drink counter where we found the Ice machine to be empty. We immediately notified the young man server and then seated ourselves. After "A" while, the Main server lady was passing our table and we notified Her about the Ice Machine problem. People kept coming in and ordering and they found out, just like us, that the Ice Machine wasn't working. They just got drink and no ice and went and sat down. After "A" while, my Wife got up and went to the Service counter where She notified the other girl server that the Ice machine wasn't working. My Wife got the 'Deer In Ther Headlights Look". After a few seconds my Wife suggested that She, the server, fill or cups from the Ice machine at the Drive Through station, which She did. After the other , No Ice Patrons witnessed this, they All did what we did. One would think, "If our ice machine in the Dining area isn't working, we have to fill the customers cups with ice, from the Drive Through counter Ice machine, when the Customer orders. However this did not happen. Customers were given cups, they would notice the Ice machine didn't work and They had to ask for Ice. Now, the Food was awesome as always. The establishment was extremely busy but that is no excuse for not taking note of an issue and dealing with it. The Solution should not be the Customer's duty. We will continue to support The Catch. Management needs to do a little better job on training, "Quick Thinking"
翻译：我们于 2022 年 5 月 15 日星期日下午 4:30 左右抵达 The Catch。该机构“很忙”，接到订单、外卖、驾车通过、内部订单。我们下了订单并收到了冷饮杯。我们直接去了饮料柜台，发现制冰机是空的。我们立即通知了年轻人服务器，然后就座。 “一会儿”后，主服务员女士经过我们的桌子，我们将制冰机问题通知了她。人们不停地进来订购，他们发现，就像我们一样，制冰机不工作。他们只是喝了点酒，没有冰块，就去坐下了。 “一会儿”后，我的妻子起身去了服务柜台，在那里她通知另一个女服务员制冰机坏了。我的妻子得到了“头灯中的鹿”。几秒钟后，我的妻子建议她，服务器，从 Drive Through 站的制冰机中填充或杯子，她做到了。在另一个之后，没有冰赞助人目睹对此，他们都做了我们所做的。有人会想，“如果我们在用餐区的制冰机不工作，我们必须在顾客点餐时从 Drive Through 柜台制冰机中为顾客的杯子装满冰。然而这并没有发生。给顾客杯子，他们会注意到制冰机不工作，他们不得不要冰。现在，食物一如既往地棒极了。该机构非常繁忙，但这不是不注意问题并加以处理的借口。解决方案不应是客户的责任。我们将继续支持 The Catch。管理层需要在培训方面做得更好一点，“快速思考”
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