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Terrible food and management response to the problem.
Robbie T
Terrible food and management response to the problem.
Fresh Market Restaurant的点评
点评：My brother ordered the ribs with baked beans and a baked potato . He asked if they offered the ribs dry meaning no sauce. The waitresses said they did. When his food came out all of it was cold. The baked potato would not even melt the butter. The ribs were dry alright they were over cooked no taste of anything seasoning. They were really dry and cold as if his whole plate had been cooked and just sitting waiting on someone to order it. We told our waitress and she apologized and said they could warm it up but it was already dried out. She went to talk to the manager. The manager never came to our table to talk to us and did not offer any kind of resolution to the problem. We will NEVER eat there again. And will tell everyone we know of our experience. If I could give this place a -0 rating I would. The managers response seems to be the same to everyone who has voiced these concerns for at least the last 3 years (new management, new staff, etc). When are you going to g it right? It doesn't appear that how your customers feel about your ser or establishment is important to you. You do nothing to reslove the problem. Just a bunch of excuses!
翻译：我弟弟点了排骨配烤豆和烤土豆。他问他们是否提供干排骨，也就是没有酱汁。服务员说有。他的食物上来时，所有的排骨都冷了。烤土豆甚至不愿意融化黄油。排骨确实很干，煮得太熟了，没有任何调味的味道。它们真的又干又冷，就好像他把整盘排骨都煮熟了，就放在那里等人点菜一样。我们告诉了服务员，她道了歉，说他们可以加热，但已经干了。她去找经理谈。经理从来没有来过我们的桌子和我们谈话，也没有提供任何解决问题的办法。我们再也不会去那里吃饭了。并且会告诉我们认识的每个人我们的经历。如果我可以给这个地方 -0 的评分，我会的。经理的回应似乎对至少在过去 3 年里表达过这些问题的每个人都一样（新管理层、新员工等）。你什么时候才能把事情做好？看来顾客对你的服务或机构的感受对你来说并不重要。你没有采取任何措施来解决这个问题。只是一堆借口！
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