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Bad Dining Experience
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Bad Dining Experience
Cheddar's Scratch Kitchen的点评
点评：Went with my husband. I ordered a 14 oz Rib Eye to be cooked medium. Steak came out medium well to well. Waiter agreed and called it well. Cook personally came out and apologized and made another one. We appreciate that. Second steak came out rare, not medium, not even medium rare. They took 1/2 of it (my husband decided to eat the other half that was rare) and threw it back on the grill to where it was medium rare to medium. Experience not great since my husband was finished with his meal by the time I got my 1/2 steak and my sides were getting cold so I ate those before my steak came. Waiter and cook were super apologetic which I appreciate. Manager sort of stopped by as he was walking by and asked if it was better. Yes, better than the first 2 attempts at making my steak the way I ordered it, but not a good experience at all. So we paid 22.00 for a pretty bad steak. No offer to comp the steak or anything. Manager clearly seemed to not care. it's too expensive of a meal to get it wrong twice and then eat 1/2 of a mediocre steak on the 3rd attempt to get it right. i get it, mistakes happen and the review is because of how the manager handled it--by blowing it off.
翻译：和我丈夫一起去的。我点了一份 14 盎司的肋眼牛排，半熟。牛排的味道中等至中等。服务员同意了并称其为好。库克亲自出面道歉，并又做了一份。我们对此表示赞赏。第二块牛排是半生的，不是半生的，甚至不是半生的。他们拿走了其中的 1/2（我丈夫决定吃掉半生的另一半），然后将其放回烤架上，使其达到半生至半生的状态。体验不太好，因为当我拿到 1/2 牛排时，我丈夫已经吃完了饭，而且我的两侧都变冷了，所以我在牛排上来之前就把它们吃了。服务员和厨师都非常抱歉，我很感激。经理路过时停下来问是否更好。是的，比前两次尝试按照我点的方式制作牛排要好，但根本不是一次好的体验。所以我们花了 22 美元买了一份很糟糕的牛排。没有提供免费牛排或任何东西。经理显然似乎并不关心。一顿饭吃错两次，然后在第三次尝试做对时才吃 1/2 平庸的牛排，这太贵了。我明白了，错误是会发生的，而审查是因为经理的处理方式——把它吹掉。
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