点评:12 of us stayed here for 4 nights as part of a car club rally. Whilst at first I was impressed with the condtion of the room, I can tell you the gloss soon wore off. After being asked at reception to complete details of my credit card (they had already taken out my payment for the room) including CVC number when queried on the reason for this I was informed it was "in case you damage anything, or steal anything". I found this to be totally offensive. I would have accepted that it was company policy but not the former. On arrrival my room mate had a lovely hot shower and recommended I do the same,. However I decided to stick to my usual routine and shower in the morning. The shower started off lovely and hot but then became freezing cold and nothing I could do would make the hot water return. On talking to the other members of the group it turned out that all had had the same experience. When we complained to the management, a member of staff came to one of the rooms, stuck her hand under the shower and informed us that we now had hot water. The following morning we all had once again the same problem. They need to send one of their staff to have a shower in the room to see the problem not just turn on the tap and stick you hand under the water for a minute. . Needless to say we were none of us happy trying to have a hot shower. The other problem we encountered was the lack of service to the rooms. I can understand that there was no service over the weekend but for a four night stay I would have thought that the bins could have been emptied and the tea/coffee replenished. All in all a very disappointing stay and given that this was not a cheap stay one which will definitely not be repeated;
翻译:作为汽车俱乐部拉力赛的一部分,我们 12 个人在这里住了 4 晚。虽然起初我对房间的状况印象深刻,但我可以告诉你光泽很快就消失了。在接待处被要求填写我的信用卡详细信息(他们已经扣除了我的房费),包括 CVC 号码,当被问及原因时,我被告知这是“以防你损坏任何东西,或偷任何东西” .我发现这完全是冒犯性的。我会接受这是公司政策,但不是前者。到达时,我的室友洗了一个可爱的热水澡,并建议我也这样做。然而,我决定坚持我平常的作息,早上淋浴。淋浴开始时很可爱,很热,但后来变得冰冷,我无能为力,无法让热水返回。与小组的其他成员交谈后发现,所有人都有相同的经历。当我们向管理人员投诉时,一名工作人员来到其中一个房间,把手伸到花洒下,告诉我们现在有热水了。第二天早上,我们又遇到了同样的问题。他们需要派一名工作人员到房间里冲个澡,看看问题所在,而不仅仅是打开水龙头,然后将您的手放在水下一分钟。 .不用说,我们都不喜欢洗个热水澡。我们遇到的另一个问题是缺乏对房间的服务。我可以理解周末没有服务,但对于四晚的住宿,我本以为垃圾箱可以清空并补充茶/咖啡。总而言之,这是一次非常令人失望的住宿,考虑到这不是一次便宜的住宿,绝对不会重复;