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Don’t make promises to customers then mug them off.
DMNUFC1892
Don’t make promises to customers then mug them off.
The Sands Bar An Grill的点评
点评：I called by Sands during the afternoon and had a beer. Me, “Are you showing the match this evening?”
Bar staff, “Yes, but make sure you get in early to secure.”
Me, “Ok. Absolutely..”
I arrive at 18:55 for 19:30 kick off. Spoke with bar staff who confirms they’re showing the match I wished to watch. At ten minutes in during the second half, bar staff switch to a London Derby that has just kicked off. I then appeal that a number of patrons have already spent good money and been watching the ‘advertised’ match into the second half. This falls on deaf ears …
A number of alienated customers, including me, then left. Many of us had already spent a fair amount at that point on food and drink. I am unlikely to return now and I’d been a regular for some time. The family have had a plot on the adjacent caravan site for 40 years. The lad next to me, a regular too for many years said he was not returning; feeling very let down.
I appreciate that staff had difficult decisions to make but I’d made an effort in the afternoon to ensure the match was on and got in early that evening and arrived early as requested. We’d already watched 55 minutes of the match when it was turned over. Poor is an understatement …
Bar staff, “Yes, but make sure you get in early to secure.”
Me, “Ok. Absolutely..”
I arrive at 18:55 for 19:30 kick off. Spoke with bar staff who confirms they’re showing the match I wished to watch. At ten minutes in during the second half, bar staff switch to a London Derby that has just kicked off. I then appeal that a number of patrons have already spent good money and been watching the ‘advertised’ match into the second half. This falls on deaf ears …
A number of alienated customers, including me, then left. Many of us had already spent a fair amount at that point on food and drink. I am unlikely to return now and I’d been a regular for some time. The family have had a plot on the adjacent caravan site for 40 years. The lad next to me, a regular too for many years said he was not returning; feeling very let down.
I appreciate that staff had difficult decisions to make but I’d made an effort in the afternoon to ensure the match was on and got in early that evening and arrived early as requested. We’d already watched 55 minutes of the match when it was turned over. Poor is an understatement …
翻译：下午我到 Sands 喝了杯啤酒。我说：“你们今晚会播放比赛吗？”
酒吧工作人员说：“是的，但请务必提前到场以确保安全。”
我说：“好的。当然。”
我于 18:55 到达，19:30 开始比赛。与酒吧工作人员交谈后，他们确认他们正在播放我想看的比赛。下半场进行十分钟后，酒吧工作人员切换到刚刚开始的伦敦德比。然后我呼吁，许多顾客已经花了不少钱，一直在观看“广告”比赛的下半场。这毫无意义……
包括我在内的许多疏远的顾客随后离开了。我们中的许多人当时已经在食物和饮料上花了不少钱。我现在不太可能再回来了，我已经是这里的常客一段时间了。这家人在相邻的大篷车营地拥有一块地，已经有 40 年了。我旁边的小伙子也是这里的常客，他说他不会再回来了；感觉非常失望。
我理解工作人员做出的艰难决定，但我下午已经尽力确保比赛进行，并按要求在当晚早早到达。当比赛结果出来时，我们已经看了 55 分钟的比赛。说糟糕还不足以形容……
酒吧工作人员说：“是的，但请务必提前到场以确保安全。”
我说：“好的。当然。”
我于 18:55 到达，19:30 开始比赛。与酒吧工作人员交谈后，他们确认他们正在播放我想看的比赛。下半场进行十分钟后，酒吧工作人员切换到刚刚开始的伦敦德比。然后我呼吁，许多顾客已经花了不少钱，一直在观看“广告”比赛的下半场。这毫无意义……
包括我在内的许多疏远的顾客随后离开了。我们中的许多人当时已经在食物和饮料上花了不少钱。我现在不太可能再回来了，我已经是这里的常客一段时间了。这家人在相邻的大篷车营地拥有一块地，已经有 40 年了。我旁边的小伙子也是这里的常客，他说他不会再回来了；感觉非常失望。
我理解工作人员做出的艰难决定，但我下午已经尽力确保比赛进行，并按要求在当晚早早到达。当比赛结果出来时，我们已经看了 55 分钟的比赛。说糟糕还不足以形容……
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