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Rude and unhelpful - avoid
Bridget J
Rude and unhelpful - avoid
The Granite Kitchen的点评
点评：We were on a family day out and had just visited the amazing Dalbeattie Museum (can’t recommend this enough!) and were recommended the Granite Kitchen as a lunch option. The restaurant itself has a cosy atmosphere. We were welcomed to a table and given menus. The waitress, who was lovely, came to take our order and we asked for the soup and sandwich deal from the menu. I’m not sure if it was the cook or the owner, but a lady came from the kitchen area and told us - in a very stern tone - there would be no soup as ‘it’s summer, and too hot for her’. Given that we were asking for something that was listed on the menu we were a bit taken aback by her attitude - she made us feel like we’d asked for slugs on toast and the other people in the restaurant turned to look at the table as they too had been surprised by her tone. Given that soup and a sandwich takes up at least a third of the menu - and also that we hadn’t been told there were any changes to the menu - we were really surprised at her attitude and it made us feel really uncomfortable. We had two young children with us so took another look at the menu and decided to opt for the fish and chips. To which the cook/owner lady came to announce there was ‘NO FISH!’ (Which ruled out most of the rest of the menu!) The lovely waitress looked a bit embarrassed by her attitude and it was an all round awful experience. Maybe they were having an off day, but they absolutely need to work on their customer service skills. The waiting staff should be versed on what is/isn’t available and there is NEVER a need to make someone feel uncomfortable for ordering something which is quite clearly listed on the menu. There are lots of lovely eateries nearby and I would recommend giving this one a miss.
翻译：我们全家外出度假，刚刚参观了令人惊叹的达尔比蒂博物馆（强烈推荐！），有人推荐花岗岩厨房作为午餐选择。餐厅本身拥有温馨的氛围。我们受到欢迎来到一张桌子并给了我们菜单。可爱的女服务员过来帮我们点菜，我们从菜单上要了汤和三明治。我不确定是厨师还是老板，但厨房区的一位女士以非常严厉的语气告诉我们，不会有汤，因为“现在是夏天，对她来说太热了”。考虑到我们要的是菜单上列出的东西，我们对她的态度感到有点惊讶 - 她让我们感觉我们要的是吐司上的鼻涕虫，餐厅里的其他人转过头来看着桌子，因为他们也对她的语气感到惊讶。鉴于汤和三明治至少占据了菜单的三分之一 - 而且我们没有被告知菜单有任何变化 - 我们对她的态度感到非常惊讶，这让我们感到非常不舒服。我们有两个小孩，所以又看了一眼菜单，决定选择鱼和薯条。厨师/老板娘来宣布“没有鱼！”（这排除了菜单上其余的大部分内容！）可爱的女服务员的态度看起来有点尴尬，这是一次全面糟糕的经历。也许他们今天休息了，但他们绝对需要提高客户服务技能。服务员应该熟悉什么是可用的/不可用的，并且永远不需要让某人因为点菜单上清楚列出的东西而感到不舒服。附近有很多可爱的餐馆，我建议不要错过这家。
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