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Awful customer service - total disregard for disability
Denise S
Awful customer service - total disregard for disability
Longs Fish & Chips的点评
点评：This is the second time I have brought my elderly mother in to eat here. The first time we had not booked and the female waitress was so rude. Literally as we entered, she abruptly pointed out that my mother would have to leave her mobility walker by the entrance (before she had even been able to get to the table). She claimed that there wasn't room in the restaurant for this and didn't enquire if it folds up. Bearing in mind, at that point, we were the only people there. I had to explain that she couldn't walk without it and I would fold it up and keep it out the way. The waitress grumbled about how busy she was and had been and we should have booked. We were keen to just eat and leave the horrible atmosphere. We did not feel welcomed at all. Today, we returned and the same thing happened with the same waitress. We had booked this time. On entering again the waitress told us we would have to leave the walker at the entrance. Again, I insisted that my mother needed to keep her walker near her and we would collapse it and keep it out of the way. I'm aghast at this attitude towards people with mobility difficulties and lack of sensitivity and inclusivity. This woman is clearly not happy in her job and Longs needs to address their approach to the disabled. I will never return. I feel sorry for other customers experiencing this passive aggressive waitress and colleagues who have to work with her in this environment.
翻译：这是我第二次带年迈的母亲来这里吃饭。第一次我们没有预约，女服务员非常粗鲁。我们一进门，她就突然指出，我母亲必须把助行器放在入口处（她甚至还没来得及走到餐桌前）。她声称餐厅里没有地方放助行器，而且也没问它是否可以折叠。要知道，当时那里只有我们几个客人。我不得不解释说，她没有助行器就无法行走，我会把它折叠起来，不碍事。女服务员抱怨说她最近很忙，我们应该提前预约。我们只想吃完饭就离开这糟糕的环境。我们一点也不感到受欢迎。今天，我们又来了，还是同一个女服务员，情况还是一样。这次我们预约了。我们再次进去时，女服务员告诉我们必须把助行器放在入口处。我再次坚持要求我母亲把助行器放在身边，我们会把它折叠起来，放在不碍事的地方。我对这种对待行动不便人士的态度以及缺乏体贴和包容的态度感到震惊。这位女士显然对她的工作不满意，Longs 餐厅需要改进他们对残障人士的态度。我再也不会来了。我为其他遇到过这位消极被动的女服务员的顾客，以及不得不在这种环境下与她共事的同事感到难过。
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