点评:We were visiting friends who live in Exmouth, and they booked a table by the window a few weeks ahead of our visit. Apparently the pub has recently been taken over by new management - not a move for the better.
Our welcome was non-existent, we were told by a very sullen barmaid that our table was not a window one, but after we repeated our table had been booked some three weeks beforehand, we were pointed to a window table.
None of the staff were friendly, they all looked unhappy in their jobs and very unkempt. One member of staff took their break at a nearby table and was having a rather loud conversation, with whom we believe is a manager who was making a half hearted attempt to wipe tables down. Neither very professional.
Maybe the staff and management are new to the hospitality industry, and are overwhelmed by everything, but I'd guess the jaded attitude points more towards they just don't care?
Food was very average at best, and not very tasty.
It's a shame and shortsighted that they are not treating customers better than they are, as once the season is over, the management will need to rely on locals to maintain their business - and locals won't want to eat in a place where hygiene is poor and welcome is non- existent.
I know we certainly won't be going back there next time we visit, nor will our friends who live in the town.
翻译:我们去拜访住在埃克斯茅斯的朋友,他们在我们到访前几周预订了一张靠窗的桌子。这家酒吧最近似乎换了管理层——情况可不妙。
我们完全没有受到热情接待,一位闷闷不乐的女招待告诉我们,我们的桌子不是靠窗的,但我们再次强调,我们的桌子大约三周前就被预订了,于是他们给我们指了一张靠窗的桌子。
所有员工都不友好,看起来都对工作不满意,而且衣冠不整。一位员工在附近一张桌子上休息,大声地和我们说话,我们猜想那位员工是一位经理,他正心不在焉地试图擦桌子。两人都不太专业。
也许员工和管理层都是餐饮业的新手,对一切都感到不知所措,但我猜他们那种倦怠的态度更表明他们根本不在乎?
食物充其量只是很普通,而且不太好吃。
他们没有更好地对待顾客,这真是令人遗憾和短视。一旦旺季结束,管理层就需要依靠当地人来维持生意——而当地人不会愿意在一个卫生条件差、无人接待的地方吃饭。
我知道我们下次来的时候肯定不会再去那里了,我们住在镇上的朋友也不会。