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Costa的点评
点评：Just going to post here the email I sent to Costa after a really awful experience there today.
Hi,
Today (Friday 23rd September) at 4.30pm I walked into the costa in greystones to meet a friend from America that I hadn’t seen in awhile. When I joined her and my sister in the que we immediately began talking excitedly and greeting each other.
The woman working behind the counter started to snap the tongs in her hand open and closed repeatedly. She was snapping them and waving them in the air in our direction. She raised her voice at us and told us to be quiet and that there’s other customers here and we had to keep it down. I was so shocked and taken aback as there was a large group of teenagers in the que also who had been talking loudly. In response to her I said “ok that’s fine, you don’t have to be so rude and aggressive to us.” The man working behind the counter with her then started shouting at us “she works so hard! You don’t even know her! Go somewhere else if you don’t like it” the other woman then told us to leave again.
I have worked in the hospitality industry for 7 years in multiple different cafes. I have never had such a shocking and upsetting interaction. With my experience in the industry, I am well aware that this is a completely unacceptable way to treat a customer and I truly hope something is done about it. I felt extremely embarrassed, uncomfortable and upset as did my friend and my sister. We left immediately after this happened without purchasing anything.
Hi,
Today (Friday 23rd September) at 4.30pm I walked into the costa in greystones to meet a friend from America that I hadn’t seen in awhile. When I joined her and my sister in the que we immediately began talking excitedly and greeting each other.
The woman working behind the counter started to snap the tongs in her hand open and closed repeatedly. She was snapping them and waving them in the air in our direction. She raised her voice at us and told us to be quiet and that there’s other customers here and we had to keep it down. I was so shocked and taken aback as there was a large group of teenagers in the que also who had been talking loudly. In response to her I said “ok that’s fine, you don’t have to be so rude and aggressive to us.” The man working behind the counter with her then started shouting at us “she works so hard! You don’t even know her! Go somewhere else if you don’t like it” the other woman then told us to leave again.
I have worked in the hospitality industry for 7 years in multiple different cafes. I have never had such a shocking and upsetting interaction. With my experience in the industry, I am well aware that this is a completely unacceptable way to treat a customer and I truly hope something is done about it. I felt extremely embarrassed, uncomfortable and upset as did my friend and my sister. We left immediately after this happened without purchasing anything.
翻译：在今天经历了非常糟糕的经历之后，我将在这里发布我发送给 Costa 的电子邮件。
你好，
今天（9 月 23 日，星期五）下午 4 点 30 分，我穿着灰色的石头走进海岸，去见一位好久不见的美国朋友。当我加入她和我姐姐的队伍时，我们立即开始兴奋地交谈并互相问候。
在柜台后面工作的女士开始反复地打开和关闭她手中的钳子。她正在拍下它们并朝我们的方向在空中挥舞着它们。她对我们提高了声音，告诉我们要安静，这里还有其他顾客，我们不得不保持低调。我非常震惊和吃惊，因为一大群青少年也在大声说话。作为对她的回应，我说“好吧，那很好，你不必对我们如此粗鲁和咄咄逼人。”和她一起在柜台后面工作的那个人然后开始对我们大喊“她工作这么努力！你还不认识她！如果你不喜欢就去别的地方吧”另一个女人然后告诉我们再次离开。
我在酒店业工作了 7 年，曾在多个不同的咖啡馆工作。我从未有过如此令人震惊和沮丧的互动。凭借我在该行业的经验，我很清楚这是一种完全不能接受的对待客户的方式，我真的希望对此有所作为。我和我的朋友和姐姐一样感到非常尴尬、不舒服和不安。发生这种情况后，我们立即离开，没有购买任何东西。
你好，
今天（9 月 23 日，星期五）下午 4 点 30 分，我穿着灰色的石头走进海岸，去见一位好久不见的美国朋友。当我加入她和我姐姐的队伍时，我们立即开始兴奋地交谈并互相问候。
在柜台后面工作的女士开始反复地打开和关闭她手中的钳子。她正在拍下它们并朝我们的方向在空中挥舞着它们。她对我们提高了声音，告诉我们要安静，这里还有其他顾客，我们不得不保持低调。我非常震惊和吃惊，因为一大群青少年也在大声说话。作为对她的回应，我说“好吧，那很好，你不必对我们如此粗鲁和咄咄逼人。”和她一起在柜台后面工作的那个人然后开始对我们大喊“她工作这么努力！你还不认识她！如果你不喜欢就去别的地方吧”另一个女人然后告诉我们再次离开。
我在酒店业工作了 7 年，曾在多个不同的咖啡馆工作。我从未有过如此令人震惊和沮丧的互动。凭借我在该行业的经验，我很清楚这是一种完全不能接受的对待客户的方式，我真的希望对此有所作为。我和我的朋友和姐姐一样感到非常尴尬、不舒服和不安。发生这种情况后，我们立即离开，没有购买任何东西。
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