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Judith H
Stay AWAY if you want to be able to sleep!!
Fairfield Inn & Suites Sevierville Kodak的点评
点评：We reserved an Executive Suite which would sleep 3 adults (2 queens) and 2 children (pull-out). This was actually much smaller than pictured. It appeared to be a regular queen room with extra furniture jammed in. The pull-out was love-seat sized, but there was another tv – great for kids! We planned to stay from Sunday to Thursday for our trip to Dollywood.
About an hour after arrival, the fire alarm went off. We were traveling with two children, one of which is a highly anxious 7-year-old and an 11-year-old who was in the shower. The kids started screaming, crying and running back and forth in a panic. I got them out of the room and down the four flights of stairs. Just as we reached the first floor, the alarm stopped. As we passed the front desk, I noticed several employees standing behind it chatting at asked them about the alarm. They didn't know why it went off, why it stopped or if the fire department would be there to give an all clear. These employees obviously could care less and were not trained for this situation. We finally convincing the kids to go back and to get dressed for dinner and went out.
During the night the kids were anxious about the fire alarm going off again and we had to reassure them many times. Thank God it did not! By the time we got to bed, we were exhausted! Unfortunately, no one got a good night's sleep because the beds were in horrible condition. The mattresses were so worn, they were shaped like soup bowls with no support and no ability to stay on the edge away from the "bowl". In the morning, my adult daughter spoke with guest services and asked them to switch out the mattresses and was informed "we don't do that". End of conversation. There was no offer of a change in room or any other acknowledgement that we did not get the room/comfort level we expected and paid for with some form of compensation offered.
When I went downstairs a few minutes later to speak with a different person at the desk, all I got was an apology. We checked out immediately and no one cared!!!! We spent most of the morning looking for other accommodations that would allow for 5 people and ended up in an Airbnb for the remainder of our vacation. This was a terrible way to start our vacation!!
About an hour after arrival, the fire alarm went off. We were traveling with two children, one of which is a highly anxious 7-year-old and an 11-year-old who was in the shower. The kids started screaming, crying and running back and forth in a panic. I got them out of the room and down the four flights of stairs. Just as we reached the first floor, the alarm stopped. As we passed the front desk, I noticed several employees standing behind it chatting at asked them about the alarm. They didn't know why it went off, why it stopped or if the fire department would be there to give an all clear. These employees obviously could care less and were not trained for this situation. We finally convincing the kids to go back and to get dressed for dinner and went out.
During the night the kids were anxious about the fire alarm going off again and we had to reassure them many times. Thank God it did not! By the time we got to bed, we were exhausted! Unfortunately, no one got a good night's sleep because the beds were in horrible condition. The mattresses were so worn, they were shaped like soup bowls with no support and no ability to stay on the edge away from the "bowl". In the morning, my adult daughter spoke with guest services and asked them to switch out the mattresses and was informed "we don't do that". End of conversation. There was no offer of a change in room or any other acknowledgement that we did not get the room/comfort level we expected and paid for with some form of compensation offered.
When I went downstairs a few minutes later to speak with a different person at the desk, all I got was an apology. We checked out immediately and no one cared!!!! We spent most of the morning looking for other accommodations that would allow for 5 people and ended up in an Airbnb for the remainder of our vacation. This was a terrible way to start our vacation!!
翻译：我们预订了一间行政套房，可容纳 3 名成人（2 张大号床）和 2 名儿童（可拉出）。这实际上比图片小得多。这似乎是一间普通的大床房，里面塞满了额外的家具。折叠床是双人沙发大小，但还有另一台电视——非常适合孩子们！我们计划从周日到周四入住多莱坞。
到达后大约一个小时，火警警报响起。我们带着两个孩子旅行，其中一个是高度焦虑的 7 岁孩子，另一个是正在洗澡的 11 岁孩子。孩子们开始尖叫、哭泣、惊慌地跑来跑去。我把他们带出了房间，下了四层楼梯。刚到一楼，警报就停止了。当我们经过前台时，我注意到站在后面的几名员工正在聊天，询问他们有关警报的情况。他们不知道为什么爆炸，为什么停止，也不知道消防部门是否会在那里解除警报。这些员工显然不太关心，也没有接受过针对这种情况的培训。我们最终说服孩子们回去，穿好衣服去吃晚饭，然后出去了。
晚上，孩子们对火警警报再次响起感到焦虑，我们不得不多次安抚他们。感谢上帝，它没有！当我们上床睡觉时，我们已经筋疲力尽了！不幸的是，没有人睡个好觉，因为床的状况很糟糕。床垫很破旧，形状像汤碗，没有支撑，也无法保持在远离“碗”的边缘。早上，我成年的女儿与宾客服务人员交谈，要求他们更换床垫，并被告知“我们不这样做”。谈话结束。没有提供换房间的提议，也没有任何其他确认我们没有得到我们期望的房间/舒适水平，并通过提供某种形式的补偿来支付费用。
几分钟后，当我下楼与前台的另一个人交谈时，我得到的只是道歉。我们立即退房，没有人关心！我们花了早上的大部分时间寻找其他可以容纳 5 人的住宿，最后在 Airbnb 上度过了剩下的假期。这是开始我们假期的糟糕方式！
到达后大约一个小时，火警警报响起。我们带着两个孩子旅行，其中一个是高度焦虑的 7 岁孩子，另一个是正在洗澡的 11 岁孩子。孩子们开始尖叫、哭泣、惊慌地跑来跑去。我把他们带出了房间，下了四层楼梯。刚到一楼，警报就停止了。当我们经过前台时，我注意到站在后面的几名员工正在聊天，询问他们有关警报的情况。他们不知道为什么爆炸，为什么停止，也不知道消防部门是否会在那里解除警报。这些员工显然不太关心，也没有接受过针对这种情况的培训。我们最终说服孩子们回去，穿好衣服去吃晚饭，然后出去了。
晚上，孩子们对火警警报再次响起感到焦虑，我们不得不多次安抚他们。感谢上帝，它没有！当我们上床睡觉时，我们已经筋疲力尽了！不幸的是，没有人睡个好觉，因为床的状况很糟糕。床垫很破旧，形状像汤碗，没有支撑，也无法保持在远离“碗”的边缘。早上，我成年的女儿与宾客服务人员交谈，要求他们更换床垫，并被告知“我们不这样做”。谈话结束。没有提供换房间的提议，也没有任何其他确认我们没有得到我们期望的房间/舒适水平，并通过提供某种形式的补偿来支付费用。
几分钟后，当我下楼与前台的另一个人交谈时，我得到的只是道歉。我们立即退房，没有人关心！我们花了早上的大部分时间寻找其他可以容纳 5 人的住宿，最后在 Airbnb 上度过了剩下的假期。这是开始我们假期的糟糕方式！
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