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Shane L
Make sure you have your physical plastic AAA card or else….
诺克斯维尔克林顿万豪万枫套房酒店的点评
点评：We have been long time Bonvoy members and have several hundred nights in Marriott hotels. We choose Marriott brands for a reason. Unfortunately the stay at this property was less then the expected level of service we are used to. We booked with our AAA membership and when we arrived at the property since we did not have the physical plastic card (showed proof of membership and receipt from our membership) we had to cancel our reservation and rebook at a higher rate. The front desk agent had to even call the manager after rebooking to see if the property would even honor the new higher rate we booked on the Marriott app. She even seemed confused concerning the Marriott app. We have never in all of our Marriott stayed experienced this issue. I guess fortunately the manager said she was not going to charge us for the forced cancelation due to not having the plastic AAA card on us. Something so simple that ended up costing us 20 more could have been a easy fix with all the proof we provided but ended up being a show in the lobby as the crowd grew around the desk as we were denied the room and then having to basically beg for the new online rate to be honored in front of all the other guests waiting to check in. All while my kids watch on as this is all happening.
翻译：我们是 Bonvoy 的长期会员，在万豪酒店住过几百晚。我们选择万豪品牌是有原因的。不幸的是，在这家酒店的住宿体验低于我们习惯的预期服务水平。我们用 AAA 会员身份预订，当我们到达酒店时，由于我们没有实体塑料卡（出示会员证明和会员收据），我们不得不取消预订并以更高的价格重新预订。前台工作人员在重新预订后甚至不得不打电话给经理，看酒店是否愿意接受我们在万豪应用程序上预订的新更高价格。她甚至对万豪应用程序感到困惑。我们在万豪的所有住宿中从未遇到过这个问题。我想幸运的是，经理说她不会因我们没有带塑料 AAA 卡而向我们收取强制取消费用。一件如此简单的事情最终让我们多花了 20 美元，本来可以通过提供所有证据轻松解决，但最终却变成了大厅里的一场闹剧，因为我们被拒绝入住房间，服务台周围的人群越来越多，然后我们不得不在所有其他等待入住的客人面前乞求新的在线价格。而我的孩子们则在一旁看着这一切发生。
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