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Excellent pizza but deceiving charging
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Excellent pizza but deceiving charging
Boss' Pizza & Chicken的点评
点评：We ordered the extra large “The Boss” pizza, and all I can say about that is that it is one of the best pizzas I have ever had in the United States. We also ordered the Appetizer sampler. That one was ok.
While their pizza is in our opinion outstanding, the menus are misleading to say the least. We had two different menus. One came with a printed-on $3 or 10% off coupon, the other one didn’t. However, the prices on the menu with the $3 coupon were raised by $3, so no difference if you ordered for $30 or less.
The one big issue I have with this restaurant is that the menu states that delivery was free, which triggered us to order in instead of going out to grab food there or elsewhere, especially since there are several places just a 1-minute drive away. When I called the restaurant about the erroneous credit card charge (there was also a discrepancy in the application of the 10% coupon - a $43.97 order before tax was discounted by $1.90), I was transferred three times and explained the situation to four different people. I was advised that I was mistaken, and that the free delivery only applied to catering orders. Well, you be the judge of that. I’ll attach a screenshot of the menu. Let me know where I was wrong and interpreted the menu incorrectly. Also, the manager that I talked to (he was the third person I spoke to) was very upset and reacted annoyed when I asked if the $4.99 delivery charge applied to every delivery as I wanted to mention it in my review, so other customers don’t make the same assumption or “mistake” I made. I’m not sure why one has to be upset about people leaving a review, especially if all the facts are true.
So, to sum up: excellent pizza, which deserves a 5-star review, but strange methods of charging people - just not upfront and honest, and staff that may have had just a bad evening. Maybe that guy will have a better day tomorrow.
While their pizza is in our opinion outstanding, the menus are misleading to say the least. We had two different menus. One came with a printed-on $3 or 10% off coupon, the other one didn’t. However, the prices on the menu with the $3 coupon were raised by $3, so no difference if you ordered for $30 or less.
The one big issue I have with this restaurant is that the menu states that delivery was free, which triggered us to order in instead of going out to grab food there or elsewhere, especially since there are several places just a 1-minute drive away. When I called the restaurant about the erroneous credit card charge (there was also a discrepancy in the application of the 10% coupon - a $43.97 order before tax was discounted by $1.90), I was transferred three times and explained the situation to four different people. I was advised that I was mistaken, and that the free delivery only applied to catering orders. Well, you be the judge of that. I’ll attach a screenshot of the menu. Let me know where I was wrong and interpreted the menu incorrectly. Also, the manager that I talked to (he was the third person I spoke to) was very upset and reacted annoyed when I asked if the $4.99 delivery charge applied to every delivery as I wanted to mention it in my review, so other customers don’t make the same assumption or “mistake” I made. I’m not sure why one has to be upset about people leaving a review, especially if all the facts are true.
So, to sum up: excellent pizza, which deserves a 5-star review, but strange methods of charging people - just not upfront and honest, and staff that may have had just a bad evening. Maybe that guy will have a better day tomorrow.
翻译：我们点了特大号的“The Boss”披萨，我只能说这是我在美国吃过的最好的披萨之一。我们还订购了开胃菜采样器。那个没问题。
虽然我们认为他们的披萨非常出色，但至少可以说菜单具有误导性。我们有两个不同的菜单。一个附带打印的 3 美元或 10% 优惠券，另一个没有。但是，带有 3 美元优惠券的菜单上的价格提高了 3 美元，因此如果您订购的价格为 30 美元或更少，则没有区别。
我对这家餐厅的一个大问题是菜单上说免费送货，这促使我们点餐而不是出去那里或其他地方吃东西，特别是因为有几个地方只有 1 分钟的车程。当我打电话给餐厅关于错误的信用卡收费时（10% 优惠券的应用也有差异——税前 43.97 美元的订单被打折 1.90 美元），我被转移了 3 次，并向四个不同的人解释了情况.有人告诉我我错了，免费送货只适用于餐饮订单。好吧，你来判断。我将附上菜单的屏幕截图。让我知道我错在哪里并错误地解释了菜单。此外，当我询问 4.99 美元的送货费是否如我想在评论中提及的那样适用于每次送货时，与我交谈的经理（他是我与之交谈的第三个人）非常沮丧和生气，所以其他客户不做出与我相同的假设或“错误”。我不确定为什么人们必须对留下评论的人感到不安，尤其是在所有事实都是真实的情况下。
因此，总结一下：很棒的披萨，值得 5 星评价，但收费方式很奇怪——只是不坦率和诚实，而且员工可能度过了一个糟糕的夜晚。也许那个人明天会过得更好。
虽然我们认为他们的披萨非常出色，但至少可以说菜单具有误导性。我们有两个不同的菜单。一个附带打印的 3 美元或 10% 优惠券，另一个没有。但是，带有 3 美元优惠券的菜单上的价格提高了 3 美元，因此如果您订购的价格为 30 美元或更少，则没有区别。
我对这家餐厅的一个大问题是菜单上说免费送货，这促使我们点餐而不是出去那里或其他地方吃东西，特别是因为有几个地方只有 1 分钟的车程。当我打电话给餐厅关于错误的信用卡收费时（10% 优惠券的应用也有差异——税前 43.97 美元的订单被打折 1.90 美元），我被转移了 3 次，并向四个不同的人解释了情况.有人告诉我我错了，免费送货只适用于餐饮订单。好吧，你来判断。我将附上菜单的屏幕截图。让我知道我错在哪里并错误地解释了菜单。此外，当我询问 4.99 美元的送货费是否如我想在评论中提及的那样适用于每次送货时，与我交谈的经理（他是我与之交谈的第三个人）非常沮丧和生气，所以其他客户不做出与我相同的假设或“错误”。我不确定为什么人们必须对留下评论的人感到不安，尤其是在所有事实都是真实的情况下。
因此，总结一下：很棒的披萨，值得 5 星评价，但收费方式很奇怪——只是不坦率和诚实，而且员工可能度过了一个糟糕的夜晚。也许那个人明天会过得更好。
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