Disappointed - Residence Inn Rapid City (Box Elder) - Residence Inn by Marriott Rapid City - 620条旅客点评与比价

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Brie M

Disappointed

Residence Inn Rapid City的点评

2024年12月30日发布于: 海外

点评：When we arrived at 11:15, I went to the front desk where the lady came out from the back acting like I was an inconvenience for her. I asked her if I could check in early because we came 4 hours away. She said they didn’t have any rooms ready. She said to call the front desk at 1:30 and they may have one ready by then. I responded “ok well can we go to the waterpark in the mean time? And do we get a discount for staying there?” She said “yes you can go to the waterpark but no you can’t have the discount until you check in.” Which wasn’t until 1:30 (MAYBE). She was rude and inattentive. The other gentlemen next to her said we’d have to wait as well even though we had reservations. The discount is 20%/person and yes for 5 of us, we wanted the discount. So it’d be about $20 off. My husband asked the gentleman behind the desk kindly if we could go to the waterpark and then come back to check in and receive a discount. He said no you have to check in first. We decided to walk to the waterpark from there (which was convenient) and check it out then see if they’ll sell us our tickets with our hotel discount. She was very overwhelmed and said “after the day I’m having, I don’t freaking care. So yes.” THANK YOU TO HER EVEN THO SHE WAS STRESSED OUT cuz our 3, 5 and 7 year old would not be able to wait a couple hours. The hotel staff was not accommodating or kind in any way from the moment I walked through the doors. Also the side doors to the hotel are loud and cause your room door to wiggle and jiggle like someone is trying to get into the room. That was annoying. I was very disappointed and unimpressed. We won’t be back.

翻译：当我们 11:15 到达时，我去了前台，一位女士从后面走出来，表现得好像我给她添了麻烦。我问她我是否可以提前入住，因为我们要 4 小时后才到。她说他们没有准备好房间。她说 1:30 给前台打电话，到那时他们可能会准备好一间。我回答说：“好的，那么我们可以同时去水上乐园吗？我们住在那里有折扣吗？”她说：“是的，你可以去水上乐园，但不可以，直到你入住时才能享受折扣。”直到 1:30（可能）。她很粗鲁，很不专心。她旁边的另一位先生说，即使我们已经预订了，我们也必须等待。折扣是每人 20%，是的，我们 5 个人想要折扣。所以大约可以优惠 20 美元。我丈夫好心地问前台的那位先生，我们是否可以先去水上乐园，然后回来办理入住手续，享受折扣。他说不行，你必须先办理入住手续。我们决定从那里步行去水上乐园（很方便），看看他们是否会以酒店的折扣价卖给我们门票。她非常不知所措，说“经过这一天的忙碌，我一点也不在乎。所以可以。”尽管她压力很大，但我们还是要感谢她，因为我们 3 岁、5 岁和 7 岁的孩子不能等几个小时。从我走进门的那一刻起，酒店员工就没有表现出任何包容或友善。此外，酒店的侧门声音很大，导致房间门摇晃，就像有人试图进入房间一样。这很烦人。我非常失望，印象不深。我们不会再来了。

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