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Wait time was the worst, and food nowhere near their standard
Bill M
Wait time was the worst, and food nowhere near their standard
Cracker Barrel的点评
点评：Rarely do I post a negative review, but this one deserves it. We have stayed in Santee the past 4-5 summers when traveling and always get take out from the Cracker Barrel. I come to understand that consistently, it is 10-15 mins past the time it states it will be ready, but I'm okay with that. Ordered on the app at 6:46 pm. Stated it would be ready at 7:09. Headed to the restaurant and got there at 7:15 and not ready. No biggie. At 7:25 I asked if they could check and was told they were bagging it. 7:35, no food. Asked again and said they were backed up. I was the only take-out customer waiting. Finally at 7:45 going to ask for a refund and head to McDonald's and it came out. 59 minutes after ordered and 36 mins after app said it would be ready. Took it to car where wife had been waiting, took a look and short one side. Went back in and 5 mins later got my handful of fried okra. Got to the hotel, 3 mins away and food tasted as if it had sat in the back for 30+ mins. Baked potatoes were dry and chicken sandwich cold. Most of the meal went in the trash. Never had an issue with the food before and again, my guess is it was sitting back there or just improperly fixed. The system needs to be updated so if you are busy, say it will be 40-45 mins. I can wait in my hotel. Texas Longhorn, Buff W Wings and most others have the ability to adjust so you have an accurate time table of when the food will be ready. The food itself, maybe the cooks had a bad day. But the lack of urgency at the front is a reflection on poor mgt and that probably was the most disappointing. Hope they get it together.....but won't be for us. I've learned my lesson.....
翻译：我很少发表负面评论，但这一次值得一提。过去 4-5 个夏天，我们旅行时都住在桑蒂，总是从 Cracker Barrel 买外卖。我了解到，它总是比它所说的准备好的时间晚 10 到 15 分钟，但我可以接受。下午 6 点 46 分在应用程序上订餐。说是 7:09 准备好。前往餐厅，7:15 到达，但还没准备好。没什么大不了的。7:25 我问他们是否可以检查，被告知他们正在打包。7:35，没有食物。再次询问，他们说他们已经排长队了。我是唯一一个在等待的外卖顾客。最后在 7:45 打算要求退款并前往麦当劳，食物终于来了。下订单后 59 分钟，应用程序说准备好后 36 分钟。把它带到妻子等候的车上，看了一下，少了一边。回去五分钟后拿到了一把炸秋葵。到了离酒店三分钟路程的地方，食物尝起来就像在后面放了30多分钟一样。烤土豆很干，鸡肉三明治也冷了。大部分食物都进了垃圾桶。之前食物从来没有出过问题，我猜是它放在那里了，或者只是没有正确处理。系统需要更新，所以如果你很忙，就说需要40-45分钟。我可以在酒店等。Texas Longhorn、Buff W Wings和其他大多数餐厅都有能力调整时间表，这样你就能准确地知道食物什么时候准备好。食物本身，也许厨师心情不好。但前台缺乏紧迫感反映出管理不善，这可能是最令人失望的。希望他们能解决问题……但我们不会。我已经吸取教训了……
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