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Bojangles disguised as Chick-fil-A
JAMES C
Bojangles disguised as Chick-fil-A
Chick-fil-A的点评
点评：I waited an entire week to give them a third chance to reach out to see if they wanted to rectify the issue but it all starts with leadership at the top and it obviously trickles all the way down starting with the operator Chad Sheley.
I grew up in Atlanta and have been going to Chick-fil-A for over 30+ years and have sat in Truett Cathy's office as a young boy on field trips listening to his stories and his philosophy for those years. I have always been a fan and will continue to be a fan but I will not be visiting this location or any locations that are ran by this operator.
The incident happened last Friday around normal lunch hours and they were extremely busy. I waited inside at the line where you could see they were understaffed at the counter (which is perfectly fine, it happens) and I was willing to wait, not long maybe a little over 10 minutes to place my order. The kid working the counter was wearing a mask and he was very soft spoken so he was not able to communicate well (his choice, no worries here) but maybe have him do something else in the restaurant as that is a vital part to make sure you are communicating properly with your guests. I placed my order for a number 10 meal to DINE IN. He gave me the table tent presenter, took it and placed it at my table waiting for my food. Again, very busy so it took a little over 10 minutes to get my food. I am always happy to wait at a Chick-fil-A because I love the service and quality of the food.
The girl brought over my food and picked up my table tent. When it was brought over it was in a to go bag which I thought was weird but I was ok with it. When I looked inside I was missing my fries and then I noticed on the bag it read "Dine In". At this point I knew there was some sort of miscommunication on their end as I obviously ordered Dine In and they gave me a table tent to prove it was Dine In and they did not put the fries in the bag. This is where I was appalled on how the Team and Management handled the situation.
I went back to the counter and told the girl my fries were missing from my order. She said I did not order them and then I would have to pay if I wanted fries. I said I did pay for them and clearly there was some miscommunication on your end as you also put my order in a to go bag when it was clearly listed as Dine In, so I would like you to fix that if you don't mind. She again told me I was wrong. This is where the coaching opportunity comes in. Instead of arguing with me she could have clearly went to the cashier who I pointed out to her to see where the miscommunication was and they could have fixed the issue right then and there but that was not an option for her apparently or option two, just hand me a thing of fries and be done with it. I said don't worry keep the food and keep my money since you obviously don't care. I went over to the manager and explained the situation as well and he looked like a deer in headlights and did not say a word.
They let me walk out the door without caring at all and did not care to fix the situation over a thing of french fries, pathetic if you ask me. I then called Customer Service to give a review and gave them all of the information and was told to expect a call or follow up in the near future. The only thing that happened was they sent me a free dessert. How pathetic is that? Here is a dessert to shut him up. Chick-fil-A cares? I threw my money back out and left the restaurant, you think I want a free dessert? Amateur hour right there. This location is a Bojangles disguised as a Chick-fil-A.
I grew up in Atlanta and have been going to Chick-fil-A for over 30+ years and have sat in Truett Cathy's office as a young boy on field trips listening to his stories and his philosophy for those years. I have always been a fan and will continue to be a fan but I will not be visiting this location or any locations that are ran by this operator.
The incident happened last Friday around normal lunch hours and they were extremely busy. I waited inside at the line where you could see they were understaffed at the counter (which is perfectly fine, it happens) and I was willing to wait, not long maybe a little over 10 minutes to place my order. The kid working the counter was wearing a mask and he was very soft spoken so he was not able to communicate well (his choice, no worries here) but maybe have him do something else in the restaurant as that is a vital part to make sure you are communicating properly with your guests. I placed my order for a number 10 meal to DINE IN. He gave me the table tent presenter, took it and placed it at my table waiting for my food. Again, very busy so it took a little over 10 minutes to get my food. I am always happy to wait at a Chick-fil-A because I love the service and quality of the food.
The girl brought over my food and picked up my table tent. When it was brought over it was in a to go bag which I thought was weird but I was ok with it. When I looked inside I was missing my fries and then I noticed on the bag it read "Dine In". At this point I knew there was some sort of miscommunication on their end as I obviously ordered Dine In and they gave me a table tent to prove it was Dine In and they did not put the fries in the bag. This is where I was appalled on how the Team and Management handled the situation.
I went back to the counter and told the girl my fries were missing from my order. She said I did not order them and then I would have to pay if I wanted fries. I said I did pay for them and clearly there was some miscommunication on your end as you also put my order in a to go bag when it was clearly listed as Dine In, so I would like you to fix that if you don't mind. She again told me I was wrong. This is where the coaching opportunity comes in. Instead of arguing with me she could have clearly went to the cashier who I pointed out to her to see where the miscommunication was and they could have fixed the issue right then and there but that was not an option for her apparently or option two, just hand me a thing of fries and be done with it. I said don't worry keep the food and keep my money since you obviously don't care. I went over to the manager and explained the situation as well and he looked like a deer in headlights and did not say a word.
They let me walk out the door without caring at all and did not care to fix the situation over a thing of french fries, pathetic if you ask me. I then called Customer Service to give a review and gave them all of the information and was told to expect a call or follow up in the near future. The only thing that happened was they sent me a free dessert. How pathetic is that? Here is a dessert to shut him up. Chick-fil-A cares? I threw my money back out and left the restaurant, you think I want a free dessert? Amateur hour right there. This location is a Bojangles disguised as a Chick-fil-A.
翻译：我等了整整一个星期才给他们第三次机会来联系，看看他们是否想纠正这个问题，但这一切都始于高层领导，而且显然是从操作员查德·谢利开始一路向下的。
我在亚特兰大长大，去福来鸡已经 30 多年了，小时候在实地考察时曾坐在 Truett Cathy 的办公室里，聆听他那些年的故事和哲学。我一直是粉丝，并将继续是粉丝，但我不会访问该地点或该运营商运营的任何地点。
该事件发生在上周五的正常午餐时间，他们非常忙碌。我在里面排队等候，你可以看到柜台人手不足（这很好，确实如此），我愿意等，时间不长，可能需要 10 分钟多一点才能下订单。柜台工作的孩子戴着口罩，说话很轻声，所以他无法很好地沟通（他的选择，这里不用担心），但也许让他在餐厅做其他事情，因为这是确保安全的重要组成部分您与客人的沟通正常。我点了一份 10 号餐食并在店内用餐。他给了我餐桌帐篷展示器，把它放在我的桌子上等待我的食物。再说一遍，非常忙，所以花了 10 分钟多一点才拿到食物。我总是很高兴在福来鸡等候，因为我喜欢这里的服务和食物的质量。
那个女孩给我送来了食物，并拿起了我的桌帐篷。当它被拿过来时，它装在一个随身携带的袋子里，我觉得很奇怪，但我觉得还可以。当我往里面看时，我不见了我的薯条，然后我注意到袋子上写着“堂食”。此时我知道他们那边存在某种沟通不畅，因为我显然点了堂食，他们给了我一个桌帐篷来证明这是堂食，而且他们没有把薯条放进袋子里。这就是我对团队和管理层处理这种情况的方式感到震惊的地方。
我回到柜台告诉那个女孩我点的薯条不见了。她说我没有点，然后如果我想要薯条我就得付钱。我说我确实付了钱，显然你们之间存在一些沟通不畅，因为当我的订单明确列为“堂食”时，你们还把我的订单放在了一个打包袋中，所以如果您不介意的话，我希望您能解决这个问题。她再次告诉我我错了。这就是辅导机会出现的地方。她不用和我争论，而是可以明确地去找我向她指出的收银员，看看沟通不畅的地方，他们可以当场解决问题，但这不是一个问题。显然是她的选择或选择二，只要递给我一份薯条就可以了。我说不用担心，保留食物并保留我的钱，因为你显然不在乎。我走到经理那里，也解释了情况，他就像头灯下的鹿一样，什么也没说。
他们毫不在意地让我走出门，也不愿意因为一份炸薯条来解决这个问题，如果你问我的话，那真是太可怜了。然后，我致电客户服务部门进行审查，并向他们提供了所有信息，并被告知希望在不久的将来接到电话或跟进。唯一发生的事情是他们送了我一份免费甜点。这是多么可悲啊？这里有一份甜点可以让他闭嘴。福来鸡关心吗？我把钱扔了出去，离开了餐厅，你以为我想要一份免费的甜点吗？业余时间就在那里。这个地点是一家伪装成福来鸡的Bojangles。
我在亚特兰大长大，去福来鸡已经 30 多年了，小时候在实地考察时曾坐在 Truett Cathy 的办公室里，聆听他那些年的故事和哲学。我一直是粉丝，并将继续是粉丝，但我不会访问该地点或该运营商运营的任何地点。
该事件发生在上周五的正常午餐时间，他们非常忙碌。我在里面排队等候，你可以看到柜台人手不足（这很好，确实如此），我愿意等，时间不长，可能需要 10 分钟多一点才能下订单。柜台工作的孩子戴着口罩，说话很轻声，所以他无法很好地沟通（他的选择，这里不用担心），但也许让他在餐厅做其他事情，因为这是确保安全的重要组成部分您与客人的沟通正常。我点了一份 10 号餐食并在店内用餐。他给了我餐桌帐篷展示器，把它放在我的桌子上等待我的食物。再说一遍，非常忙，所以花了 10 分钟多一点才拿到食物。我总是很高兴在福来鸡等候，因为我喜欢这里的服务和食物的质量。
那个女孩给我送来了食物，并拿起了我的桌帐篷。当它被拿过来时，它装在一个随身携带的袋子里，我觉得很奇怪，但我觉得还可以。当我往里面看时，我不见了我的薯条，然后我注意到袋子上写着“堂食”。此时我知道他们那边存在某种沟通不畅，因为我显然点了堂食，他们给了我一个桌帐篷来证明这是堂食，而且他们没有把薯条放进袋子里。这就是我对团队和管理层处理这种情况的方式感到震惊的地方。
我回到柜台告诉那个女孩我点的薯条不见了。她说我没有点，然后如果我想要薯条我就得付钱。我说我确实付了钱，显然你们之间存在一些沟通不畅，因为当我的订单明确列为“堂食”时，你们还把我的订单放在了一个打包袋中，所以如果您不介意的话，我希望您能解决这个问题。她再次告诉我我错了。这就是辅导机会出现的地方。她不用和我争论，而是可以明确地去找我向她指出的收银员，看看沟通不畅的地方，他们可以当场解决问题，但这不是一个问题。显然是她的选择或选择二，只要递给我一份薯条就可以了。我说不用担心，保留食物并保留我的钱，因为你显然不在乎。我走到经理那里，也解释了情况，他就像头灯下的鹿一样，什么也没说。
他们毫不在意地让我走出门，也不愿意因为一份炸薯条来解决这个问题，如果你问我的话，那真是太可怜了。然后，我致电客户服务部门进行审查，并向他们提供了所有信息，并被告知希望在不久的将来接到电话或跟进。唯一发生的事情是他们送了我一份免费甜点。这是多么可悲啊？这里有一份甜点可以让他闭嘴。福来鸡关心吗？我把钱扔了出去，离开了餐厅，你以为我想要一份免费的甜点吗？业余时间就在那里。这个地点是一家伪装成福来鸡的Bojangles。
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