Hilton's Quality Not at This Property - 希尔顿海滨度假村及水疗中心-希尔顿头岛 (希尔顿头岛) - Hilton Beachfront Resort & Spa Hilton Head Island - 901条旅客点评与比价

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Hilton's Quality Not at This Property

希尔顿海滨度假村及水疗中心-希尔顿头岛的点评

2025年07月13日发布于: 海外

点评：This was our 41st wedding anniversary and my wife's 69th birthday, we booked a week. The hotel is in extreme disrepair. Half the elevators out of order and two spots of black mold on the ceiling. A former Marriott, this hotel does not live up to Hilton Luxury standards. The staff barely understands english, so we constantly repeated ourselves. Front desk manager was rude and uncaring. The AC in my room broke day one. Vijay tried to give me a room with a FOLD OUT COUCH! Then instead of our ocean view premium room, he put us in a room with a view of a roof. I used loyalty points to book this week and was STILL CHARGED A RESORT FEE even though the Hilton website says if you pay with points, there's no fee. Generally my celebration was ruined by the front desk manager. I have spent lots of time at Hiltons, from NY to Miami and LA... this hotel does not deserve to be called Hilton.

翻译：这是我们结婚 41 周年纪念日，也是我妻子 69 岁生日，我们预订了一周的住宿。这家酒店极度失修。一半的电梯都坏了，天花板上有两处黑色霉菌。这家酒店前身是万豪酒店，不符合希尔顿的豪华标准。工作人员几乎听不懂英语，所以我们不断重复。前台经理粗鲁无礼。我房间的空调第一天就坏了。维贾伊试图给我一间有折叠沙发的房间！然后，他没有给我们安排海景高级房，而是给我们安排了一间可以看到屋顶的房间。我这周使用积分预订，仍然被收取了度假费，尽管希尔顿网站说如果您使用积分支付，则无需支付费用。总的来说，我的庆祝活动被前台经理毁了。我住过很多次希尔顿酒店，从纽约到迈阿密和洛杉矶......这家酒店不配被称为希尔顿。

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