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Dana B
No AC for $330/night
纽波特海滩套房酒店的点评
点评：This place was such a disappointment. I'm preparing for a night in Room 227 with NO AIR CONDITIONING!!! The AC worked fine initially but simply stopped this afternoon for no reason. When I called downstairs (using my cell phone since the phone in the room doesn't work), Mike came to the room and said he couldn't do anything about it - engineering was gone and he couldn't move us to another room. He suggested I open a window. When I asked about getting some sort of discount given the significant inconvenience, he said I'd have to discuss it with the manager Brandon in the morning - clearly he viewed it as my problem to resolve. When I asked for Brandon's card, he said I should go down to the lobby to get it - keep in mind that it's 10 pm and I'm in my pjs. He then started complaining about his back problems and made it clear that he didn't appreciate being asked to provide a card. He then returned, changed the thermostat batteries - which didn't restart the AC unfortunately.
When I asked how they handled emergencies, he said that they have engineers that stay until 5, 6, sometimes 7, but insisted "we're not the Marriott". This is where I agree with him completely - clearly, they don't even ATTEMPT to provide the service of a moderately priced hotel. My (prepaid) average nightly rate at this property was $330.65. I'm sorry, but at that rate I should expect basic, minimal customer service. The high temp today was mid 80s. My weather app shows a temp of 74 at 10 pm. Paying $330.65 for a night without AC is NOT acceptable - and the horrible attitude simply pours salt in the wound. Future guests, please be warned as Mike stated, "They're not the Marriott."
When I asked how they handled emergencies, he said that they have engineers that stay until 5, 6, sometimes 7, but insisted "we're not the Marriott". This is where I agree with him completely - clearly, they don't even ATTEMPT to provide the service of a moderately priced hotel. My (prepaid) average nightly rate at this property was $330.65. I'm sorry, but at that rate I should expect basic, minimal customer service. The high temp today was mid 80s. My weather app shows a temp of 74 at 10 pm. Paying $330.65 for a night without AC is NOT acceptable - and the horrible attitude simply pours salt in the wound. Future guests, please be warned as Mike stated, "They're not the Marriott."
翻译：这地方真是太令人失望了。我正准备在227房间住一晚，而且没有空调！！！空调一开始运转正常，但今天下午莫名其妙地停了下来。我打电话到楼下（因为房间里的电话坏了，所以我用手机打电话），迈克来到房间说他无能为力——工程部门已经走了，他没法给我们换房间。他建议我开窗。考虑到这带来的不便，我问他能不能给点折扣，他说我得明天早上和经理布兰登商量一下——显然他认为这是我自己的问题。我向布兰登要会员卡，他说我应该去大堂拿——记住，现在是晚上10点，我还穿着睡衣。然后他开始抱怨他的背痛，并明确表示他不喜欢被要求提供会员卡。之后他回来换了恒温器的电池——可惜的是，这并没有重启空调。
当我问他们如何处理紧急情况时，他说他们有工程师会待到下午5点、6点，有时甚至7点，但他坚称“我们不是万豪酒店”。在这一点上我完全同意他——显然，他们根本就没想过要提供一家价格适中的酒店的服务。我（预付）在这家酒店的平均每晚房费是330.65美元。抱歉，但以这样的价格，我应该只得到最基本的、最低限度的客户服务。今天最高气温是80华氏度左右。我的天气应用程序显示晚上10点气温是74华氏度。330.65美元住一晚却没有空调，这简直是无法接受的——而且他们糟糕的态度简直是往伤口上撒盐。以后的客人请注意，正如迈克所说：“他们不是万豪酒店。”
当我问他们如何处理紧急情况时，他说他们有工程师会待到下午5点、6点，有时甚至7点，但他坚称“我们不是万豪酒店”。在这一点上我完全同意他——显然，他们根本就没想过要提供一家价格适中的酒店的服务。我（预付）在这家酒店的平均每晚房费是330.65美元。抱歉，但以这样的价格，我应该只得到最基本的、最低限度的客户服务。今天最高气温是80华氏度左右。我的天气应用程序显示晚上10点气温是74华氏度。330.65美元住一晚却没有空调，这简直是无法接受的——而且他们糟糕的态度简直是往伤口上撒盐。以后的客人请注意，正如迈克所说：“他们不是万豪酒店。”
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