A familiar hotel that's gone way, way downhill. - 费城霍舍姆万枫酒店及套房 (Willow Grove) - Fairfield Inn & Suites Philadelphia Horsham - 111条旅客点评与比价

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A familiar hotel that's gone way, way downhill.

费城霍舍姆万枫酒店及套房的点评

2025年02月24日发布于: 海外

点评：We have stayed at this hotel many, many times, primarily for its convenient location to family. This last time, however, will probably be our last for a long, long while. I made reservations for a suite back in January. When we arrived we were given a room that did NOT meet our expectations. To our surprise, it was a handicapped room that smelled musty, had an inadequate bathroom for our needs and was missing a TV in the living area. We called down to the front desk and were told that was the only suite left. So we swallowed hard and stayed. The next day we tried to talk to the manager but were told he wasn't in (this continued to be the story several times we tried...he was never available). I spoke to the sales manager and he was not sympathetic to our complaints; he obviously wants to fill up the rooms as much as possible and told me they didn't really have to provide us a suite at all, just a room! He also said they plan to renovate the hotel in a week. Well, good luck because they won't see this Marriott Elite member. The best thing they have going for them are their employees, and we heard that management does not treat them very well, either. P.S. my wife left our home phone number at the front desk for the manager to call.....several days later, nothing.

翻译：我们来这家酒店住过很多次，主要是因为它离家庭住处很近。不过，这最后一次可能是我们很长一段时间以来的最后一次了。我一月份预订了一间套房。我们到达时，他们给我们安排的房间不符合我们的期望。令我们惊讶的是，这是一间残疾人专用房间，有股霉味，浴室不足以满足我们的需求，客厅里也没有电视。我们打电话到前台，被告知这是唯一剩下的套房。所以我们忍住了，留下了。第二天，我们试图与经理交谈，但被告知他不在（我们试了好几次，情况都是这样……他一直不在）。我和销售经理谈过，他对我们的投诉并不理解；他显然想让房间尽可能地住满，并告诉我他们根本不需要给我们提供套房，只要一个房间就行！他还说他们计划在一周内翻新酒店。好吧，祝你好运，因为他们不会见这位万豪精英会员。他们最棒的地方就是他们的员工，我们听说管理层对他们也不太好。另外，我妻子在前台留下了我们家的电话号码，让经理打电话……几天后，没有任何消息。

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