点评:Normally both LongHorn and Outback are very reliable when travelling, but this experience was just MEH. We were seated right away, but sat for 5 minutes before we were acknowledged, got water, silverware, etc. This wouldn't be an issue if they were busy, but there were servers counting their tips at 2 different tables near the front door, so it clearly wasn't busy. We eventually ordered, had to ask for bread, which came...again... eventually. One order was good, one steak ordered medium well, was delivered medium rare, and almost rare. I sent it back requesting that it be cooked just a little bit longer. It was returned...eventually. Nothing from the server, no apologies, no I'll fix this right away, nothing. If this had been our first visit to a LongHorn Steakhouse, it would have been our last. No 'thanks for coming in' and no 'have a good evening' nothing. Literally, meh. Next time driving through this area, will not be stopping here to eat.
翻译:通常情况下,LongHorn 和 Outback 在旅行时都非常可靠,但这次的体验只是一般。我们马上就坐了,但坐了 5 分钟才得到接待,才拿到水、餐具等。如果他们很忙,这不是问题,但前门附近的两张不同桌子上有服务员在计算小费,所以显然不忙。我们最终点了菜,不得不要面包,面包终于又送来了。一份菜还不错,一份牛排点了七分熟,送来的是半熟和几乎半熟。我把它退回去,要求再烤一会儿。牛排终于被退回来了。服务员什么也没做,没有道歉,没有“我会马上修好”,什么都没有。如果这是我们第一次光顾 LongHorn 牛排馆,那也将是最后一次了。没有“感谢您的光临”,也没有“祝您晚上愉快”,什么都没有。真的,一般。下次开车经过这个地区时,不会在这里停下来吃饭。