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Jane G
Horrible Experience with Customer Service
Fairfield Inn & Suites Pittsburgh New Stanton的点评
点评：Horrible Experience - think twice before reserving here - had reservations for 2 nights - Oct 19th and Oct 20th - On Oct 19th we had a terrible family medical emergency that involved possible loss of eyesight - we were at a hospital all day (we are out of state) and got home that eve around 6:16- tried to call hotel until 9:00 that evening - phone rang and rang with no answer - not even a recorded message where we could leave a message.
There were two of us constantly dialing over and over again. At 9:00 we were exhausted and decided to call again in the morning. When I called the morning of Oct 20th, some one finally picked up the call and I was told they treated me as a no show. When I told them about our emergency and that our daughter would be coming to use our second night, they told me that they gave out our room to some one else and that there was no availability. Given our emergency, I was told that the manager would call me back to discuss. It was not fair as we were not able to get through by phone to tell them about our emergency and that we would be using the room the 2nd evening. That was a month ago and no one from that hotel has contacted me and I was still charged for the reservation. This was a real let down. We will not be using that chain of hotels again after this experience. Terrible customer service.
There were two of us constantly dialing over and over again. At 9:00 we were exhausted and decided to call again in the morning. When I called the morning of Oct 20th, some one finally picked up the call and I was told they treated me as a no show. When I told them about our emergency and that our daughter would be coming to use our second night, they told me that they gave out our room to some one else and that there was no availability. Given our emergency, I was told that the manager would call me back to discuss. It was not fair as we were not able to get through by phone to tell them about our emergency and that we would be using the room the 2nd evening. That was a month ago and no one from that hotel has contacted me and I was still charged for the reservation. This was a real let down. We will not be using that chain of hotels again after this experience. Terrible customer service.
翻译：可怕的经历 - 预订这里之前请三思而后行 - 预订了 2 晚 - 10 月 19 日和 10 月 20 日 - 10 月 19 日，我们遇到了可怕的家庭医疗紧急情况，可能导致视力丧失 - 我们整天都在医院（我们已经不在了）州）并于当天晚上 6:16 左右回到家 - 试图打电话给酒店，直到那天晚上 9:00 - 电话响了又响，无人接听 - 甚至没有我们可以留言的录音信息。
我们两个人不断地一遍又一遍地拨号。 9:00我们筋疲力尽，决定早上再打电话。当我 10 月 20 日早上打电话时，终于有人接了电话，我被告知他们把我视为未出现。当我告诉他们我们的紧急情况以及我们的女儿将要来住我们的第二晚时，他们告诉我他们把我们的房间给了其他人，而且没有空房。鉴于我们的紧急情况，我被告知经理会给我回电话讨论。这是不公平的，因为我们无法通过电话告诉他们我们的紧急情况以及我们将在第二天晚上使用该房间。那是一个月前，那家酒店没有人联系我，我仍然被收取预订费用。这真是令人失望。这次经历之后我们不会再使用该连锁酒店。糟糕的客户服务。
我们两个人不断地一遍又一遍地拨号。 9:00我们筋疲力尽，决定早上再打电话。当我 10 月 20 日早上打电话时，终于有人接了电话，我被告知他们把我视为未出现。当我告诉他们我们的紧急情况以及我们的女儿将要来住我们的第二晚时，他们告诉我他们把我们的房间给了其他人，而且没有空房。鉴于我们的紧急情况，我被告知经理会给我回电话讨论。这是不公平的，因为我们无法通过电话告诉他们我们的紧急情况以及我们将在第二天晚上使用该房间。那是一个月前，那家酒店没有人联系我，我仍然被收取预订费用。这真是令人失望。这次经历之后我们不会再使用该连锁酒店。糟糕的客户服务。
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