点评:By far the worst service I’ve ever had in my life. We waited for 10 minutes to be seated, and noticed as we ate that this was standard even for people with reservations. There is seemingly 1 working staff for the entire restaurant on a Saturday night. We were served appetizers before cocktails, and when served cocktails one was spilled on one of the people in my group. 15 minutes later the same staff spilled another drink on someone else… 2 of the 4 main courses were brought 7-8 minutes before the other two (they got cold), and when we made sure we got the right order, the waiter did not know what the food they were serving was??? All of the service happens in slow motion generally speaking, considering we spent 2h30 minutes for 3 courses.
A real shame given the food is good, the ingredients are great and the ambiance of the place is fantastic. I would never come back here unless there was a radical change in service and management…
翻译:这是我这辈子遇到的最差的服务。我们等了10分钟才入座,边吃边发现,即使是预订了座位的人,等位也不过如此。周六晚上,整个餐厅好像只有一名工作人员。我们先上开胃菜,然后才上鸡尾酒,等上鸡尾酒的时候,一杯酒洒到了我们这群人中的一个人身上。15分钟后,同一个工作人员又把另一杯酒洒到了别人身上……4道主菜中有2道比另外两道早上7-8分钟(而且都凉了),我们确认点的菜正确后,服务员竟然不知道他们上菜的是什么???总的来说,所有的服务都慢得像慢动作一样,考虑到我们花了2小时30分钟才上完3道菜。
考虑到这里的食物很美味,食材也很棒,氛围也很棒,这真是太可惜了。除非服务和管理有根本性的改变,否则我再也不会来了……