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Poor service (and some food issues) ruined our experience
Tripadvisor用户
Poor service (and some food issues) ruined our experience
Lititz Springs Inn & Spa的点评
点评：We’ve dined here (and the adjacent pub) multiple times in the past with friends and always enjoyed the fare and ambiance. This time it was so subpar that we won’t return.
First off, the hostess wasn’t friendly at all so much so that we felt like an inconvenience. Our waitress initially seemed pleasant and present, but she essentially was MIA through our meal.
Case in point, two of us ordered the tomato bisque. It had tremendous flavor yet was barely lukewarm. Had we seen our server, we would have asked if they could have warmed it up for us but … she wasn’t around.
In fact, when our meals came out from the kitchen - two kitchen team members brought out the plates, while we lifted our bowls out of the way so they could set the meals down. The server finally arrived to take the bowls from our hands. I proceeded to tell the one kitchen person about the barely lukewarm soup so they would know to correct it for others and they completely dismissed me and the waitress made these big eyes like I called their baby ugly. I wasn’t looking for anything free but figured they would want to know to check the temperature.
Now for the main course: my beet and burrata salad had no dressing on it. Thankfully my husband had a side salad and gave me some of his balsamic dressing to use. Because you guessed it - the server didn’t come around to ask how everything was.
My husband was happy with his chicken and leek pie. But the other couple, though they ate their meals (crab cake sandwich and hot turkey sandwich) said they’d never get them again. They were just ok.
Finally, my husband’s old fashioned was all ice and only 4-5 small sips. It was the most pathetic pour he’s experienced.
Ultimately we left our most pathetic (and embarrassing) tip ever (barely 10%) because we felt we had to reflect the level of service. Since our words were ignored - that was our only recourse.
First off, the hostess wasn’t friendly at all so much so that we felt like an inconvenience. Our waitress initially seemed pleasant and present, but she essentially was MIA through our meal.
Case in point, two of us ordered the tomato bisque. It had tremendous flavor yet was barely lukewarm. Had we seen our server, we would have asked if they could have warmed it up for us but … she wasn’t around.
In fact, when our meals came out from the kitchen - two kitchen team members brought out the plates, while we lifted our bowls out of the way so they could set the meals down. The server finally arrived to take the bowls from our hands. I proceeded to tell the one kitchen person about the barely lukewarm soup so they would know to correct it for others and they completely dismissed me and the waitress made these big eyes like I called their baby ugly. I wasn’t looking for anything free but figured they would want to know to check the temperature.
Now for the main course: my beet and burrata salad had no dressing on it. Thankfully my husband had a side salad and gave me some of his balsamic dressing to use. Because you guessed it - the server didn’t come around to ask how everything was.
My husband was happy with his chicken and leek pie. But the other couple, though they ate their meals (crab cake sandwich and hot turkey sandwich) said they’d never get them again. They were just ok.
Finally, my husband’s old fashioned was all ice and only 4-5 small sips. It was the most pathetic pour he’s experienced.
Ultimately we left our most pathetic (and embarrassing) tip ever (barely 10%) because we felt we had to reflect the level of service. Since our words were ignored - that was our only recourse.
翻译：我们过去曾多次和朋友在这里（以及旁边的酒吧）用餐，一直都很喜欢这里的食物和氛围。这次太差了，我们不会再来了。
首先，女主人一点也不友好，让我们觉得很不方便。我们的女服务员最初看起来很友好，而且在场，但她在我们用餐期间基本上没有出现。
例如，我们两个人点了番茄汤。味道很好，但几乎不冷不热。如果我们看到服务员，我们会问他们是否可以帮我们加热一下，但……她不在。
事实上，当我们的饭菜从厨房端出来时——两名厨房团队成员端出了盘子，而我们把碗拿开，这样他们就可以把饭菜放下。服务员终于来了，把碗从我们手里拿走了。我继续告诉厨房里的一位工作人员，这道汤几乎不温不火，这样他们就知道该如何为其他人改正，但他们完全不理我，女服务员瞪大了眼睛，就好像我说他们的孩子丑一样。我并不是想免费吃什么，但我想他们会想知道温度。
现在来看看主菜：我的甜菜和布拉塔沙拉上没有酱汁。谢天谢地，我丈夫点了一份配菜沙拉，并给了我一些他的香醋酱。因为你猜对了——服务员没有过来问一切怎么样。
我丈夫对他的鸡肉和韭菜派很满意。但另一对夫妇虽然吃了他们的饭菜（蟹饼三明治和热火鸡三明治），但说他们再也不会吃了。他们只是还行。
最后，我丈夫的老式鸡尾酒全是冰，只能小口喝 4-5 口。这是他喝过的最可悲的一杯。
最终，我们留下了有史以来最可怜（和尴尬）的小费（不到 10%），因为我们觉得我们必须反映一下服务水平。因为我们的话被忽略了——这是我们唯一的办法。
首先，女主人一点也不友好，让我们觉得很不方便。我们的女服务员最初看起来很友好，而且在场，但她在我们用餐期间基本上没有出现。
例如，我们两个人点了番茄汤。味道很好，但几乎不冷不热。如果我们看到服务员，我们会问他们是否可以帮我们加热一下，但……她不在。
事实上，当我们的饭菜从厨房端出来时——两名厨房团队成员端出了盘子，而我们把碗拿开，这样他们就可以把饭菜放下。服务员终于来了，把碗从我们手里拿走了。我继续告诉厨房里的一位工作人员，这道汤几乎不温不火，这样他们就知道该如何为其他人改正，但他们完全不理我，女服务员瞪大了眼睛，就好像我说他们的孩子丑一样。我并不是想免费吃什么，但我想他们会想知道温度。
现在来看看主菜：我的甜菜和布拉塔沙拉上没有酱汁。谢天谢地，我丈夫点了一份配菜沙拉，并给了我一些他的香醋酱。因为你猜对了——服务员没有过来问一切怎么样。
我丈夫对他的鸡肉和韭菜派很满意。但另一对夫妇虽然吃了他们的饭菜（蟹饼三明治和热火鸡三明治），但说他们再也不会吃了。他们只是还行。
最后，我丈夫的老式鸡尾酒全是冰，只能小口喝 4-5 口。这是他喝过的最可悲的一杯。
最终，我们留下了有史以来最可怜（和尴尬）的小费（不到 10%），因为我们觉得我们必须反映一下服务水平。因为我们的话被忽略了——这是我们唯一的办法。
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