点评:What happened to service?? We go there occasionally because the food was great atmosphere was great and the staff was great. But last night, we were shocked. We got there early and sat at the outside bar to wait for the remainder of our party. The two bartenders never once greeted us or even acknowledged we were there. The watched as both never even looked at the bar for 10 minutes, to see if anyone needed anything. The one girl came in front of us and stacked dirty glasses, filling 3 racks, and again never looked up to even say I’ll be right with you. When they finally did start to service the bar, they only went to those who had meals to replenish their drinks. We finally got our drinks, and another patron stood next to me waiting to get service. She had been there a while and also said she had never seen such horrible service here before. When our table was ready, I had to “catch” the bartender to ask for our check….and got a smarky, I’ll be there when I can.
We finally got seated with our party, at least the waitress in side was very pleasant and nice. Unfortunately the drinks we ordered there took a long time to be delivered. Worse yet, we ordered an appetizer which never came. I asked her to check on it. A server came out a minute later with what looked to be our order, but gave it to the next table, which came in much later after us. We got our meals, but never got our appetizer.
To their credit, the meals we ordered were very good. But the service was some of the worst I’ve seen at any restaurants.
I hope someone at their restaurant reads this and addresses this with their staff. It is a beautiful location and setting, and the food is excellent. Please get back to the service that the Blue Bird was known for.
翻译:服务怎么了??我们偶尔会去那里,因为那里的食物很棒,氛围也很棒,员工也很棒。但昨晚,我们震惊了。我们到得很早,坐在外面的吧台等我们剩下的人。两位调酒师从来没跟我们打过招呼,甚至都没注意到我们的到来。他们看着他们俩在吧台上待了十分钟,甚至都没看一眼,看看有没有人需要什么。一个女孩走到我们前面,把脏杯子堆成三个架子,而且她再也没有抬头看过来,甚至连“我马上就来”都没说。当他们终于开始服务时,他们只去给那些已经用餐的人补充饮料。我们终于拿到了饮料,另一位顾客站在我旁边等着服务。她来这里已经有一段时间了,也说她以前从未见过这里服务这么糟糕。我们的桌子准备好后,我不得不“叫住”调酒师要账单……然后点了一杯啤酒,说“我尽快过来”。
我们终于和我们一行人坐了下来,至少里面的女服务员非常热情友好。可惜的是,我们点的饮料等了很久才送来。更糟糕的是,我们点的开胃菜一直没送来。我让她帮忙确认一下。一分钟后,服务员端来了看起来像是我们点的菜,却把菜给了隔壁桌,隔壁桌的人比我们晚得多才来。我们拿到了餐食,但开胃菜却没送来。
值得称赞的是,我们点的菜很好。但这家餐厅的服务是我见过的最差的餐厅之一。
我希望他们餐厅的工作人员能看到这条消息,并和员工一起解决这个问题。这家餐厅的地理位置优越,环境优美,食物也很棒。请恢复蓝鸟餐厅一贯的服务。