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Terrible experience. Unclean. No hot water for a bit on a busy weekend. Poor management/leadership.
Wyndham Lancaster Resort and Convention Center的点评
点评：Terrible experience. We will not stay here again.
*Dirty bedding - comforter had lipstick on it
*Carpet not clean - found items on it
*No hot water on a Saturday morning. We were told a manager would call us later that afternoon to discuss the situation (since he wasn't there at that moment). We checked at the desk later and we were told they would put our name and number on a piece of paper and the manager would call us. The next day, we stopped by the desk again and we were told the manager worked late the night before so he wouldn't be in until later on. But they put our name and number on a piece of paper again so he could call us (heard this before).
*Also on Saturday, the person working the Starbucks left the counter and said he would be back at 1:00. A group of us waited since it was around 12:50 when he stepped away. He never returned until 1:45. Another gentleman (said he works in the maintenance crew) said he couldn't find the person and kept apologizing, checking back in with all of us in line. At 1:45, I went over to the front desk to inquire what was going on. The gentleman said, "Oh well he is back now so what's the problem?" I turned around and indeed the guy was back at the counter.
*The common areas are dirty and unattended.
*Dirty bedding - comforter had lipstick on it
*Carpet not clean - found items on it
*No hot water on a Saturday morning. We were told a manager would call us later that afternoon to discuss the situation (since he wasn't there at that moment). We checked at the desk later and we were told they would put our name and number on a piece of paper and the manager would call us. The next day, we stopped by the desk again and we were told the manager worked late the night before so he wouldn't be in until later on. But they put our name and number on a piece of paper again so he could call us (heard this before).
*Also on Saturday, the person working the Starbucks left the counter and said he would be back at 1:00. A group of us waited since it was around 12:50 when he stepped away. He never returned until 1:45. Another gentleman (said he works in the maintenance crew) said he couldn't find the person and kept apologizing, checking back in with all of us in line. At 1:45, I went over to the front desk to inquire what was going on. The gentleman said, "Oh well he is back now so what's the problem?" I turned around and indeed the guy was back at the counter.
*The common areas are dirty and unattended.
翻译：糟糕的经历。我们不会再住这里了。
*床上用品很脏——被子上沾着口红印
*地毯不干净——上面有异物
*周六早上没有热水。我们被告知经理会在当天下午晚些时候打电话给我们讨论情况（因为他当时不在）。我们后来去前台确认，他们说会把我们的姓名和电话号码写在一张纸上，经理会给我们打电话。第二天，我们又去了前台，被告知经理前一天晚上工作到很晚，所以他要晚些时候才能来。但他们又把我们的姓名和电话号码写在一张纸上，这样他就可以给我们打电话了（以前听说过）。
*同样是在周六，星巴克的工作人员离开柜台，说他会在1点回来。我们一群人在柜台等着，因为他离开的时候大约是12点50分。直到1点45分他才回来。另一位先生（自称在维修组工作）说他找不到那个人，不停地道歉，然后又和我们排队的人确认了一下。1:45，我走到前台询问发生了什么事。那位先生说：“哦，他现在回来了，有什么问题吗？” 我转过身，发现那人确实回到了柜台。
*公共区域很脏，而且无人看管。
*床上用品很脏——被子上沾着口红印
*地毯不干净——上面有异物
*周六早上没有热水。我们被告知经理会在当天下午晚些时候打电话给我们讨论情况（因为他当时不在）。我们后来去前台确认，他们说会把我们的姓名和电话号码写在一张纸上，经理会给我们打电话。第二天，我们又去了前台，被告知经理前一天晚上工作到很晚，所以他要晚些时候才能来。但他们又把我们的姓名和电话号码写在一张纸上，这样他就可以给我们打电话了（以前听说过）。
*同样是在周六，星巴克的工作人员离开柜台，说他会在1点回来。我们一群人在柜台等着，因为他离开的时候大约是12点50分。直到1点45分他才回来。另一位先生（自称在维修组工作）说他找不到那个人，不停地道歉，然后又和我们排队的人确认了一下。1:45，我走到前台询问发生了什么事。那位先生说：“哦，他现在回来了，有什么问题吗？” 我转过身，发现那人确实回到了柜台。
*公共区域很脏，而且无人看管。
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