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They don’t value customer experience
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They don’t value customer experience
Bombay Wok的点评
点评：Didn’t have a great experience as a group. We booked to have their unlimited meal menu. We were outrightly denied that as (rule 1) it isn’t offered to group bookings. Ok, we were given a choice between a la carte or set menu. We went ahead with the set menu. No written set menu anywhere but the manager’s mouth. The menu consisted of two veg and two non-veg starters, two veg and one non-veg main with rice and noodles all for £25. Sounded great! The problem (rule 2) was though our group had 4 vegetarians and we were informed no replacements for the non-veg items given for the vegetarians and will be charged the same £25. That seemed quite unfair but the manager was stuck to it. The fun (rule 3, 4, 5, …….) began once we started to choose the menu to let us know a lot of items that can’t be done. Food started to arrive quite quickly and it tasted good. There were a lot of leftovers which when we asked to pack was told that’s not possible (another rule). One of the staffs told us it would be a food for the staff.
We left wondering
- if we wouldn’t have arrived as a group and ordered the set menu, would the staff go hungry 🤔
- the manchurians were harder than normal felt like fried more than twice! Were there more group bookings in the day or day before and staff couldn’t finish that all? The moment this thought appeared, we couldn’t relish the food anymore
- even if the left over food was binned, that didn’t sound right too
Sadly, not a place I would recommend. They didn’t try their best to give us a good experience instead tried their best to indicate we were meant to accept what they give us. It was too late for us to find another place. So we carried on.
We went there a few years ago before the refurbishment and had a very good experience. We didn’t have the same this time. The mains weren’t as good either. The overall experience wasn’t nice!
We left wondering
- if we wouldn’t have arrived as a group and ordered the set menu, would the staff go hungry 🤔
- the manchurians were harder than normal felt like fried more than twice! Were there more group bookings in the day or day before and staff couldn’t finish that all? The moment this thought appeared, we couldn’t relish the food anymore
- even if the left over food was binned, that didn’t sound right too
Sadly, not a place I would recommend. They didn’t try their best to give us a good experience instead tried their best to indicate we were meant to accept what they give us. It was too late for us to find another place. So we carried on.
We went there a few years ago before the refurbishment and had a very good experience. We didn’t have the same this time. The mains weren’t as good either. The overall experience wasn’t nice!
翻译：作为一个团体没有很好的经历。我们预订了他们的无限量餐点菜单。我们被断然否认，因为（规则 1）它不提供团体预订。好的，我们可以选择点菜或套餐。我们继续享用套餐。除了经理的嘴外，没有任何书面的套餐菜单。菜单包括两份蔬菜和两份非蔬菜开胃菜、两份蔬菜和一份非蔬菜主菜，配米饭和面条，价格均为 25 英镑。听起来很棒！问题（规则 2）是，虽然我们的团队有 4 名素食者，但我们被告知没有为素食者提供的非蔬菜物品的替代品，并且将收取同样的 25 英镑。这看起来很不公平，但经理坚持了下来。当我们开始选择菜单时，乐趣（规则3、4、5……）就开始了，菜单让我们知道很多不能做的项目。食物开始很快就到了而且味道很好。有很多剩菜，当我们要求打包时，被告知这是不可能的（另一条规则）。一位员工告诉我们这将是员工的食物。
我们离开时想知道
- 如果我们不是团体抵达并点套餐，工作人员会挨饿吗🤔
- 满洲里的东西比普通的硬，感觉像是炸了两次以上！是否是前一天或前一天团体预订较多，而工作人员无法完成所有预订？当这个念头出现的那一刻，我们就无法再品尝食物了
- 即使剩下的食物被扔进垃圾桶，听起来也不对劲
可悲的是，这不是我推荐的地方。他们并没有尽力给我们提供良好的体验，而是尽力表明我们应该接受他们给我们的东西。我们去寻找另一个地方已经太晚了。所以我们继续。
几年前，我们在整修之前去过那里，并获得了非常好的体验。这次我们没有相同的。主电源也没有那么好。整体体验不太好！
我们离开时想知道
- 如果我们不是团体抵达并点套餐，工作人员会挨饿吗🤔
- 满洲里的东西比普通的硬，感觉像是炸了两次以上！是否是前一天或前一天团体预订较多，而工作人员无法完成所有预订？当这个念头出现的那一刻，我们就无法再品尝食物了
- 即使剩下的食物被扔进垃圾桶，听起来也不对劲
可悲的是，这不是我推荐的地方。他们并没有尽力给我们提供良好的体验，而是尽力表明我们应该接受他们给我们的东西。我们去寻找另一个地方已经太晚了。所以我们继续。
几年前，我们在整修之前去过那里，并获得了非常好的体验。这次我们没有相同的。主电源也没有那么好。整体体验不太好！
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