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Bad experience
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Bad experience
Vegology的点评
点评：I visited with 2 others at the beginning of the month, we were all really looking forward to it as we had been a few times before and loved the food. The 2 other members of the party had their food arrive at the table first. Over 20 minutes later my food still hadn't been served and the others had finished their meals. I went downstairs to ask how much longer I'd have to wait, and the lady at the till said she had already given me my food. I told her she hadn't, yet she insisted again that she had. She then turned to the Chef who said he wasn't told of my order. He then proceeded to make my meal (mixed skewers). When it finally arrived, I had a couple of mouthfuls before I noticed there was a large dead fly on my plate! I then took the plate downstairs to show the staff, and the lady complained to the chef saying "a dead fly again in another dish". I was astonished that this seemed to be regular occurrence. They said they'd make a fresh plate for me, I asked them to make me a Big Thak burger instead as I didn't want the same food being served to me on a new plate minus the dead insect. When it came to paying the bill, I had to ask for my meal to be deducted from the bill (this should have been common sense and basic customer service), the lady deducted the mixed skewers and added on a charge for the Big Thak burger which I disputed. The chef then made her see sense and she removed it from the bill.
A very disappointing experience overall with food hygiene, sub standard customer service (including the fact that the staff member was arguing with me that she had brought me my order when she hadn't!) and lack of communication between the staff. I wasn't nice having to eat while the other 2 members of the party had long finished their food. I don't know how accurate the food hygiene rating is, as the issue of dead flies was obviously something already known to the staff. Without these issues, I would have scored it a 4 or 5. Fix up please!
A very disappointing experience overall with food hygiene, sub standard customer service (including the fact that the staff member was arguing with me that she had brought me my order when she hadn't!) and lack of communication between the staff. I wasn't nice having to eat while the other 2 members of the party had long finished their food. I don't know how accurate the food hygiene rating is, as the issue of dead flies was obviously something already known to the staff. Without these issues, I would have scored it a 4 or 5. Fix up please!
翻译：本月初我和另外两个人一起去了，我们都非常期待它，因为我们之前来过几次并且很喜欢这里的食物。队伍中的另外 2 名成员的食物先到达了餐桌。 20多分钟后，我的食物还没有上来，其他人都吃完了。我下楼询问还要等多久，收银台的女士说她已经给了我食物。我告诉她没有，但她再次坚持说她有。然后她转向厨师，厨师说他没有被告知我的订单。然后他开始给我做饭（混合串）。当它终于到达时，我吃了几口才发现我的盘子里有一只大死苍蝇！然后我把盘子拿下楼给工作人员看，那位女士向厨师抱怨说“另一道菜里又出现了一只死苍蝇”。我很惊讶这似乎是经常发生的事情。他们说他们会为我做一个新鲜的盘子，我请他们给我做一个大泰克汉堡，因为我不想在新盘子上给我提供同样的食物，但没有死昆虫。结账时，我不得不要求从账单中扣除我的餐费（这应该是常识和基本的客户服务），那位女士扣除了混合串并添加了Big Thak汉堡的费用我对此提出了异议。厨师随后让她明白了这一点，并将其从账单中删除。
总体而言，这是一次非常令人失望的经历，食品卫生、客户服务不合格（包括工作人员与我争论她没有给我带来订单！）以及工作人员之间缺乏沟通。当其他两名成员早已吃完食物时，我不得不吃东西，这让我感到不舒服。我不知道食品卫生评级有多准确，因为死苍蝇的问题显然是工作人员已经知道的。如果没有这些问题，我会给它打 4 或 5 分。请修复！
总体而言，这是一次非常令人失望的经历，食品卫生、客户服务不合格（包括工作人员与我争论她没有给我带来订单！）以及工作人员之间缺乏沟通。当其他两名成员早已吃完食物时，我不得不吃东西，这让我感到不舒服。我不知道食品卫生评级有多准确，因为死苍蝇的问题显然是工作人员已经知道的。如果没有这些问题，我会给它打 4 或 5 分。请修复！
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