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A very disappointing experience
Tripadvisor用户
A very disappointing experience
Dairy Queen Grill & Chill的点评
点评：I went in with my husband and brother for a quick bite at the end of the day. So many things went wrong . Waited and waited at the counter until three deep(two other families). We finally ordered and I ordered the pretzel stick with cheese (I wasn’t very hungry). When it came, the pretzels were hard and looking at them, it looked as if they had been freezer burned. I tried to eat one but tasted as b ad as it looked. I took it back and apologized for having to return it, but just wanted a refund. The refund would be used to order three cones after our meal. They do not do a refund of any kind. Offered me a small sundae, which I didn’t want. I asked that it be an ice cream cone. Said ok, I could have a small. I didn’t want a small and said I would take a medium and pay and difference. They would not do that. At that point, my brother and husband had completed their meal (which was ok) and joined me at the counter. In the end we ordered and paid for the three cones. We waited and waited for our cones to be made. Finally someone walked by and we asked for our paid cones. She said ok and disappeared. The employees are very disorganized and so poorly trained but respectful (the only redeeming factor). At the beginning of this story the girl had had to call manager to see how the refund should be handled but manager said they do t do any refunds.
Long story short the absolute worst respect for a customer. We cannot recommend on any level. Will never go here again.
By the way, we were not the only concerned customers in the lobby last evening. We think they all disappeared to handle the Door Dash orders? 29/11/2024
Long story short the absolute worst respect for a customer. We cannot recommend on any level. Will never go here again.
By the way, we were not the only concerned customers in the lobby last evening. We think they all disappeared to handle the Door Dash orders? 29/11/2024
翻译：一天快结束时，我和丈夫、弟弟一起进去吃了点东西。但事情总是出错。在柜台等了又等，直到等了三个人（另外两个家庭）。我们终于点了菜，我点了奶酪椒盐卷饼棒（我不是很饿）。送来的时候，椒盐卷饼很硬，看上去像是被冻伤了。我试着吃了一个，但味道和外观一样糟糕。我把它拿了回去，并为不得不退货道歉，但只是想退款。退款将用于在我们用餐后订购三个甜筒。他们不做任何退款。他们给我提供了一个小圣代，但我并不想吃。我要求要一个冰淇淋甜筒。他们说好的，我可以要一个小的。我不想要小的，我说我要一个中号的，然后付差价。他们不会这样做。那时，我的哥哥和丈夫已经吃完了饭（还可以），和我一起坐在柜台。最后，我们点了三个蛋筒并付了钱。我们等了又等，蛋筒才做好。最后有人走过来，我们要求把付钱的蛋筒拿来。她说好，然后就消失了。员工们非常混乱，训练不足，但很有礼貌（唯一的可取之处）。在这个故事的开头，女孩不得不打电话给经理，看看退款应该如何处理，但经理说他们不退款。
长话短说，对顾客的尊重绝对是最差的。我们无论如何都不能推荐。再也不会来这里了。
顺便说一句，昨晚大厅里不只有我们两个担心的顾客。我们认为他们都去处理 Door Dash 的订单了？2024 年 11 月 29 日
长话短说，对顾客的尊重绝对是最差的。我们无论如何都不能推荐。再也不会来这里了。
顺便说一句，昨晚大厅里不只有我们两个担心的顾客。我们认为他们都去处理 Door Dash 的订单了？2024 年 11 月 29 日
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