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We have to re-evaluate our opinion of Holiday Inn Express after this stay
Holiday Inn Express & Suites Hood River By IHG的点评
点评：In our minds (mine and my wife's) Holiday Inn Express always seemed to be a safe choice. Clean, modern rooms at a reasonable price. We've had no real complaints that I recall during previous stays at other locations. Our minds were changed after this visit. I am an IHG rewards member, I'll probably look around for other hotel reward programs after this. This was our first visit to the Columbia River Gorge area and Hood River so choosing a place to stay was a crap-shoot. I reasoned that Holiday Inn Express was a reliable, known quantity, so that's what I chose. First of all the HI-E was incredibly expensive, way more in line with a fancier hotel. Wow, it was expensive. I figured it was just a price to pay for the location. Wrong. The location, although in the Columbia River Gorge area, had no view. Other than being able to see the top of Mt. Adams from the parking lot, there was zero selling point view-wise. It's not like you can pick up and move the building, but for the price I was at least expecting a view. The entrance was shared with a gas station.
Check in was good, and the room was ready even though we were about an hour early. However, the hotel itself was DIRTY and run-down. All the carpeting, the halls, the stairways, the room, was very stained and need of deep cleaning or replacement. There was a big carpet stain in our room. We stayed for three days while we hiked in the Gorge area. During the stay I noticed debris in the third floor hallway that remained the entire time we were there. Our tub/shower had worn off finish in spots. The floor of the tub had a big stain. The shampoo/conditioner/body wash holder had fallen off the shower wall, leaving a remainder of caulk that had surrounded it. The holder was sitting on the side of the tub. We are pretty sure the body wash container didn't contain body wash but some sort of lotion. I bought a bar of soap at the friggin Wal-Mart across the street. We kept finding random long hairs on the bathroom floor and in (!!!) the folded towels. The bathroom fan, pretty much like all bathroom fans in hotel rooms, was completely ineffective in clearing the mirror. The toilet seat was loose. I tried to fix it but realized that was impossible and it needed replacing. One day our room was never made up. One day it looked like a surly teenager could have made the bed better. We found trash bags simply draped over the trash cans instead of actually being opened and put in the containers. The big sticking points were finding random hairs in the towels and bathroom floor that we know wasn't ours and not having our room touched the one day.
Breakfast: This was a high point and one of the reasons I pick HI-E. Although one day there was no coffee despite there being two urns and I informed the attendant. She remedied that right away. We were surprised to find no plates available and used bowls instead. It was no big deal, but the second morning (and third) there still were no plates. We assumed that if it was a supply issue that the manager/owner with initiative could have gone across the street to Wal-Mart and bought plates, but no.
There was no one at the reception desk when it was time to leave so I just tossed the key cards in a box on the counter.
Overall, this was a big disappointment, way below the usual standards of Holiday Inn Express. I've seen several 5-star reviews of this facility and I find them really suspect. I believe the rating is being artificially inflated by phony reviews.
Check in was good, and the room was ready even though we were about an hour early. However, the hotel itself was DIRTY and run-down. All the carpeting, the halls, the stairways, the room, was very stained and need of deep cleaning or replacement. There was a big carpet stain in our room. We stayed for three days while we hiked in the Gorge area. During the stay I noticed debris in the third floor hallway that remained the entire time we were there. Our tub/shower had worn off finish in spots. The floor of the tub had a big stain. The shampoo/conditioner/body wash holder had fallen off the shower wall, leaving a remainder of caulk that had surrounded it. The holder was sitting on the side of the tub. We are pretty sure the body wash container didn't contain body wash but some sort of lotion. I bought a bar of soap at the friggin Wal-Mart across the street. We kept finding random long hairs on the bathroom floor and in (!!!) the folded towels. The bathroom fan, pretty much like all bathroom fans in hotel rooms, was completely ineffective in clearing the mirror. The toilet seat was loose. I tried to fix it but realized that was impossible and it needed replacing. One day our room was never made up. One day it looked like a surly teenager could have made the bed better. We found trash bags simply draped over the trash cans instead of actually being opened and put in the containers. The big sticking points were finding random hairs in the towels and bathroom floor that we know wasn't ours and not having our room touched the one day.
Breakfast: This was a high point and one of the reasons I pick HI-E. Although one day there was no coffee despite there being two urns and I informed the attendant. She remedied that right away. We were surprised to find no plates available and used bowls instead. It was no big deal, but the second morning (and third) there still were no plates. We assumed that if it was a supply issue that the manager/owner with initiative could have gone across the street to Wal-Mart and bought plates, but no.
There was no one at the reception desk when it was time to leave so I just tossed the key cards in a box on the counter.
Overall, this was a big disappointment, way below the usual standards of Holiday Inn Express. I've seen several 5-star reviews of this facility and I find them really suspect. I believe the rating is being artificially inflated by phony reviews.
翻译：在我们（我和我妻子的）看来，智选假日酒店似乎始终是一个安全的选择。干净、现代的客房，价格合理。我记得之前在其他地方住宿期间，我们没有真正的抱怨。这次访问后我们的想法发生了改变。我是 IHG 奖励会员，此后我可能会寻找其他酒店奖励计划。这是我们第一次访问哥伦比亚河峡谷地区和胡德河，所以选择住宿地点是一件很糟糕的事情。我认为智选假日酒店是一个可靠的、知名的酒店，所以我就选择了它。首先，HI-E 非常昂贵，更符合高档酒店的标准。哇，很贵。我认为这只是为该位置付出的代价。错误的。该位置虽然在哥伦比亚河峡谷地区，但没有什么风景。除了能够从停车场看到亚当斯山顶之外，视角方面的卖点为零。这不像你可以拿起并移动建筑物，但对于这个价格，我至少期待看到风景。入口与加油站共用。
入住手续办理得很好，房间已经准备好了，尽管我们提前了大约一个小时。然而，酒店本身又脏又破。所有的地毯、大厅、楼梯、房间都脏兮兮的，需要深度清洁或更换。我们的房间里有一大块地毯污渍。我们在峡谷地区徒步旅行时在这里住了三天。在住宿期间，我注意到三楼走廊里的碎片在我们在那里的整个时间里一直存在。我们的浴缸/淋浴间有些地方已经磨损了。浴缸的地板上有一大块污渍。洗发水/护发素/沐浴露支架从淋浴墙上掉下来，留下了围绕它的剩余填缝剂。支架坐在浴缸的一侧。我们非常确定沐浴露容器中没有沐浴露，而是某种乳液。我在街对面那家该死的沃尔玛买了一块肥皂。我们不断在浴室地板上和（！！！）折叠毛巾中发现随机的长毛发。浴室风扇，就像酒店房间里的所有浴室风扇一样，在清洁镜子方面完全无效。马桶座圈松了。我试图修复它，但意识到这是不可能的，需要更换。有一天我们的房间从来没有整理过。有一天，看起来一个脾气暴躁的青少年可以把床弄得更好。我们发现垃圾袋只是挂在垃圾桶上，而不是实际打开并放入容器中。最大的症结是在毛巾和浴室地板上发现了随机的毛发，我们知道这些毛发不是我们的，而且有一天我们的房间没有被碰过。
早餐：这是一个亮点，也是我选择 HI-E 的原因之一。尽管有一天尽管有两个瓮却没有咖啡，我通知了服务员。她立即纠正了这一点。我们惊讶地发现没有可用的盘子，而是用碗代替。这没什么大不了的，但第二天早上（和第三天）仍然没有盘子。我们假设如果是供应问题，有主动性的经理/业主可能会穿过街道去沃尔玛购买盘子，但事实并非如此。
离开时接待处没有人，所以我只是把钥匙卡扔到柜台上的盒子里。
总的来说，这是一个很大的失望，远低于智选假日酒店的通常标准。我看过一些关于这个设施的五星级评论，我发现他们真的很可疑。我相信虚假评论人为地夸大了评级。
入住手续办理得很好，房间已经准备好了，尽管我们提前了大约一个小时。然而，酒店本身又脏又破。所有的地毯、大厅、楼梯、房间都脏兮兮的，需要深度清洁或更换。我们的房间里有一大块地毯污渍。我们在峡谷地区徒步旅行时在这里住了三天。在住宿期间，我注意到三楼走廊里的碎片在我们在那里的整个时间里一直存在。我们的浴缸/淋浴间有些地方已经磨损了。浴缸的地板上有一大块污渍。洗发水/护发素/沐浴露支架从淋浴墙上掉下来，留下了围绕它的剩余填缝剂。支架坐在浴缸的一侧。我们非常确定沐浴露容器中没有沐浴露，而是某种乳液。我在街对面那家该死的沃尔玛买了一块肥皂。我们不断在浴室地板上和（！！！）折叠毛巾中发现随机的长毛发。浴室风扇，就像酒店房间里的所有浴室风扇一样，在清洁镜子方面完全无效。马桶座圈松了。我试图修复它，但意识到这是不可能的，需要更换。有一天我们的房间从来没有整理过。有一天，看起来一个脾气暴躁的青少年可以把床弄得更好。我们发现垃圾袋只是挂在垃圾桶上，而不是实际打开并放入容器中。最大的症结是在毛巾和浴室地板上发现了随机的毛发，我们知道这些毛发不是我们的，而且有一天我们的房间没有被碰过。
早餐：这是一个亮点，也是我选择 HI-E 的原因之一。尽管有一天尽管有两个瓮却没有咖啡，我通知了服务员。她立即纠正了这一点。我们惊讶地发现没有可用的盘子，而是用碗代替。这没什么大不了的，但第二天早上（和第三天）仍然没有盘子。我们假设如果是供应问题，有主动性的经理/业主可能会穿过街道去沃尔玛购买盘子，但事实并非如此。
离开时接待处没有人，所以我只是把钥匙卡扔到柜台上的盒子里。
总的来说，这是一个很大的失望，远低于智选假日酒店的通常标准。我看过一些关于这个设施的五星级评论，我发现他们真的很可疑。我相信虚假评论人为地夸大了评级。
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