下载App
资质规则
旅行
账户
Michelle B
Bad customer service & location
胡德里弗智选假日套房酒店的点评
点评：Customer service was poor. After driving for several hours we arrived at the hotel an hour before check in. There was no one at the desk with a sign that said they have stepped away. The receptionist came up to the desk after a few minutes and informed us that our room wasn’t ready but would be at 4. Not a big deal. We love hood river and had dinner and explored. We came back at 6 (2 hours past check in time) to no one at the desk again. The receptionist came up a few mins later and radioed housekeeping to ask if our room was ready yet. The housekeeper on the radio said “sorry I forgot, give me 3 minutes”. Pretty unnerving that our room would be cleaned this fast and that it still wasn’t ready. When we went to our room, the shower curtain stunk like it hadn’t been washed in a long time and there was hair in one of the beds…. Making us think the sheets weren’t even changed. There was a pull out bed on the couch that was full of springs and uncomfortable. The pool was closed unfortunately as well. The next morning we went down for continental breakfast and there was no coffee or plates with several people standing around. After about 10 minutes we finally got someone to restock everything. We went to checkout after this to find no receptionist at the desk and the sign again saying they stepped away. We saw this same receptionist that checked us in the night before outside with other employees smoking in the parking lot. She saw us through the window standing there and ran in to check us out of our room. Customer service was very poor. The hotel shared a parking lot with a gas station. There are much prettier and nicer places to stay in Hood River. We won’t return to this hotel.
翻译：客户服务很差。开车几个小时后，我们在登记入住前一小时到达酒店。前台没有人举着牌子说他们已经离开了。几分钟后，接待员走到办公桌前，告诉我们我们的房间还没有准备好，但会在 4 点准备好。没什么大不了的。我们喜欢胡德河，共进晚餐并进行了探索。我们在 6 点（入住时间过去 2 小时）回来，但前台没人了。几分钟后接待员上来，用无线电广播询问我们的房间是否已经准备好。收音机上的管家说“对不起，我忘了，给我 3 分钟”。令人不安的是，我们的房间会这么快打扫干净，但还没有准备好。当我们回到我们的房间时，浴帘发臭，好像很久没洗了，其中一张床上还有头发……。让我们认为床单甚至没有改变。沙发上有一张拉出式床，里面装满了弹簧，很不舒服。不幸的是，游泳池也关闭了。第二天早上，我们去吃欧陆式早餐，周围站着几个人，没有咖啡或盘子。大约 10 分钟后，我们终于有人来重新进货。之后我们去结账，发现前台没有接待员，标志再次说他们离开了。我们看到同一位接待员在前一天晚上在外面检查了我们，其他员工在停车场吸烟。她透过窗户看到我们站在那儿，然后跑进去检查我们是否离开了房间。客户服务很差。酒店与加油站共用一个停车场。胡德河有很多更漂亮更好的住宿地点。我们不会回到这家酒店。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
