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Tiny room, bad service! 👎🏻 The pictures do not show the true space as advertising👎🏻 Not willing to change room!
俄克拉何马城西北高速公路希尔顿Tru酒店的点评
点评：We arrived at 2:30pm afternoon after Incombooking ahead of time , they did not have the room ready.🙄 We had to stay in one bed instead of 2 Queen beds as we booked for $214.96. The main issue is the room is very…very tiny, we barely could walk two persons in the room. We came in with me and my husband and our baby with the stroller and it barely fits our luggages and our stroller. I asked front desk lady to change to bigger room on the next day, (we stayed 2 nights), because of our stroller and the tiny space not very convenient for our family, they said even double beds still as small as the one bed we are having.😑😣 Wow! WTH? Let me tell you this lady!! The room we booked 2 Queen Beds is 399 sq ft, while the room you gave us is 231sq ft (according to your company website. We suppose to receive the room TWICE the size. 🤭. Even though you know we have a baby with big stroller, you still did not want to
Move me to better space room as I asked for. Well, if you are that lazy and think this is too much trouble, then you are absolutely incompetent! 👎🏻
Next morning, I were downstair having breakfast, I asked the lady in front desk for pancake because the pancake machine does not run (at 8:30AM busy breakfast time!!?), no pancake batter mix, coconut pieces to mix with cereals do not come out, she turned and gave me a very bad attitude look. And of course come with a bad voice tone, cold look to me saying things like I am an idiot. She called the kitchen helper lady to take care of it with bad attitude either which she should not even the kitchen lady is lower range in position in the job compared to her. In general, she is so rude and I even wonder if I should give her some correction of her attitude because I asked her with nice gesture and I am the guest here. I strongly believe I deserve a way better treat as a customer here.
I do not have attitude respond same thing the way they dissapoint me. In return, we just left, and do not wish to come back. Look! We travel to OK very often, two days every week so we stay in hotel is a must. Absolutely we wish we have had better pleasant experience than this hotel bad treat.
Thanks for treating us this bad and we learn our lesson!
Move me to better space room as I asked for. Well, if you are that lazy and think this is too much trouble, then you are absolutely incompetent! 👎🏻
Next morning, I were downstair having breakfast, I asked the lady in front desk for pancake because the pancake machine does not run (at 8:30AM busy breakfast time!!?), no pancake batter mix, coconut pieces to mix with cereals do not come out, she turned and gave me a very bad attitude look. And of course come with a bad voice tone, cold look to me saying things like I am an idiot. She called the kitchen helper lady to take care of it with bad attitude either which she should not even the kitchen lady is lower range in position in the job compared to her. In general, she is so rude and I even wonder if I should give her some correction of her attitude because I asked her with nice gesture and I am the guest here. I strongly believe I deserve a way better treat as a customer here.
I do not have attitude respond same thing the way they dissapoint me. In return, we just left, and do not wish to come back. Look! We travel to OK very often, two days every week so we stay in hotel is a must. Absolutely we wish we have had better pleasant experience than this hotel bad treat.
Thanks for treating us this bad and we learn our lesson!
翻译：我们提前 Incombooking 后下午 2:30 到达，他们没有准备好房间。 🙄 我们不得不住在一张床而不是 2 张大床，因为我们预订了 214.96 美元。主要问题是房间非常……非常小，我们几乎无法在房间里走两个人。我们和我、我的丈夫以及我们的婴儿一起推着婴儿车进来，它几乎无法容纳我们的行李和婴儿车。第二天我让前台小姐换到更大的房间，（我们住了两晚），因为我们有婴儿车，而且空间狭小，对我们一家人来说不太方便，他们说即使是双人床也和我们住的一张床一样小。正在吃.😑😣哇！啥？让我来告诉你这位女士！！我们预订的房间有 2 张大床，面积为 399 平方英尺，而您给我们的房间是 231 平方英尺（根据贵公司网站的数据。我们应该收到两倍大小的房间。🤭。即使您知道我们有一个大婴儿，婴儿车，你还是不想
按照我的要求，帮我换到空间更大的房间。好吧，如果你这么懒，还觉得这样太麻烦，那你绝对是无能的！ 👎🏻
第二天早上，我在楼下吃早餐，我向前台女士要煎饼，因为煎饼机不运转（早上 8:30 早餐时间很忙！！？），没有煎饼面糊，椰子片和麦片混合就可以了还没出来，她就转身用一种态度很不好的眼神看着我。当然，还要用不好的语气，冷酷的眼神看着我，说我是个白痴。她打电话给厨房帮工女士来处理，态度很差，她不应该，即使厨房帮工的职位比她低。总的来说，她很粗鲁，我什至想知道我是否应该纠正她的态度，因为我以友好的姿态向她询问，而我是这里的客人。我坚信，作为这里的客户，我应该得到更好的待遇。
我的态度不会像他们让我失望的那样做出同样的反应。作为回报，我们就离开了，不想再回来。看！我们经常去俄克拉荷马州旅行，每周两天，所以我们必须住在酒店。我们绝对希望我们能有比这家酒店糟糕的待遇更好的愉快经历。
感谢您对我们如此恶劣，我们吸取了教训！
按照我的要求，帮我换到空间更大的房间。好吧，如果你这么懒，还觉得这样太麻烦，那你绝对是无能的！ 👎🏻
第二天早上，我在楼下吃早餐，我向前台女士要煎饼，因为煎饼机不运转（早上 8:30 早餐时间很忙！！？），没有煎饼面糊，椰子片和麦片混合就可以了还没出来，她就转身用一种态度很不好的眼神看着我。当然，还要用不好的语气，冷酷的眼神看着我，说我是个白痴。她打电话给厨房帮工女士来处理，态度很差，她不应该，即使厨房帮工的职位比她低。总的来说，她很粗鲁，我什至想知道我是否应该纠正她的态度，因为我以友好的姿态向她询问，而我是这里的客人。我坚信，作为这里的客户，我应该得到更好的待遇。
我的态度不会像他们让我失望的那样做出同样的反应。作为回报，我们就离开了，不想再回来。看！我们经常去俄克拉荷马州旅行，每周两天，所以我们必须住在酒店。我们绝对希望我们能有比这家酒店糟糕的待遇更好的愉快经历。
感谢您对我们如此恶劣，我们吸取了教训！
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