点评:Well it was a VERY rough start. I had made a reservation for what I thought was the night we would be there. It was it was for 2 weeks later! I had to call the customer service department! The first time I called I was told that it would be an 8 minute wait.....after 15 minutes of having dead air. I took my phone inside so that Shortea Caldwell ( the young woman at the desk) could hear what we were hearing. I then hung up and called back! The woman we spoke to about the mix up! She was incredibly rude to us, so my boyfriend told her cancel our reservation that we were going somewhere else! This woman said thats fine go somewhere else! By this time Shortea's manager Toni S was there. We all heard her being rude! When I told them that we had just drove 2 1/2 hours because I had doctors appointment at the Dysplasia Clinc early in the morning. They found us a room apologized for the way we were treated and gave us a drink and snacks along with a discount on our room for everything! They were AMAZING! Thank you so much for not disregarding us! Made our trip very nice! Not to mention when we got to our room it was a little suite with everything you need! So clean and welcoming! Thank you so much!
翻译:好吧,这是一个非常艰难的开始。我已经预订了我认为我们会在那里的那个晚上。这是 2 周后的事!我不得不打电话给客户服务部!我第一次打电话给我时,我被告知要等 8 分钟……在 15 分钟的死气沉沉之后。我把手机拿进去,这样 Shortea Caldwell(前台的年轻女士)就能听到我们听到的声音。然后我挂了电话再打!我们采访过的那个女人搞混了!她对我们非常粗鲁,所以我男朋友告诉她取消我们去别的地方的预订!这个女人说那很好去别的地方!这时 Shortea 的经理 Toni S 已经到了。我们都听到她很粗鲁!当我告诉他们我们刚开了 2 1/2 小时,因为我一大早就在 Dysplasia Clinc 预约了医生。他们为我们找到了一个房间,为我们受到的对待方式道歉,并给了我们饮料和小吃以及我们房间所有东西的折扣!他们太棒了!非常感谢您没有忽视我们!让我们的旅行非常愉快!更不用说当我们到达我们的房间时,它是一个小套房,拥有您需要的一切!如此干净和热情!太感谢了!