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Warning - This Hilton Overbook Rooms - Makes you wait 2 Hrs - Then sends you to a Cheap Motel down the street
俄克拉何马城西北高速公路希尔顿惠庭套房酒店的点评
点评：Open letter to the Area Regional Property Manager at ChampionHotels - Sharon B.
Sharon - the service we received on Friday, April 22nd at the Home2 Suite, on 4112 Expressway was the most disappointing experience I have ever had at a Hilton property.
Members of our party had confirmations and were left in the lobby for hours. Then at 7:00 pm a manager offered to shift us to a Low cost motel down the street. She even said that they would accept our group rate. Since they had rooms available for only $70 online - this was not a good deal.
When I asked for your contact information, your staff said that they were not permitted to provide it. The staff also refused to answer if all the Hilton properties in the city had vacancy.
I have sent you a direct message on social media and left my contact info with your property manager.
If it is Hiltons policy to overbook and then to send customers to low cost motels down the street and not to other Hilton properties in the are that may be more expensive, this is news to me.
I hope this experience is an exception and not Hilton’s new customer service policy in the future.
Sharon - the service we received on Friday, April 22nd at the Home2 Suite, on 4112 Expressway was the most disappointing experience I have ever had at a Hilton property.
Members of our party had confirmations and were left in the lobby for hours. Then at 7:00 pm a manager offered to shift us to a Low cost motel down the street. She even said that they would accept our group rate. Since they had rooms available for only $70 online - this was not a good deal.
When I asked for your contact information, your staff said that they were not permitted to provide it. The staff also refused to answer if all the Hilton properties in the city had vacancy.
I have sent you a direct message on social media and left my contact info with your property manager.
If it is Hiltons policy to overbook and then to send customers to low cost motels down the street and not to other Hilton properties in the are that may be more expensive, this is news to me.
I hope this experience is an exception and not Hilton’s new customer service policy in the future.
翻译：致 ChampionHotels 区域物业经理的公开信 - Sharon B.
莎伦 - 我们于 4 月 22 日星期五在 4112 高速公路上的 Home2 套房收到的服务是我在希尔顿酒店经历过的最令人失望的经历。
我们党的成员得到了确认，并在大厅里待了几个小时。然后在晚上 7:00，一位经理提议将我们转移到街上的一家低成本汽车旅馆。她甚至说他们会接受我们的团体价。由于他们在网上仅售 70 美元的房间 - 这不是一笔好交易。
当我询问你的联系方式时，你的工作人员说他们不能提供。工作人员也拒绝回答该市所有希尔顿酒店是否有空房。
我已经在社交媒体上给你发了一条直接消息，并把我的联系方式留给了你的物业经理。
如果希尔顿的政策是超额预订，然后将客户送到街上的低成本汽车旅馆，而不是那些可能更贵的其他希尔顿酒店，这对我来说是个新闻。
我希望这次经历是一个例外，而不是希尔顿未来新的客户服务政策。
莎伦 - 我们于 4 月 22 日星期五在 4112 高速公路上的 Home2 套房收到的服务是我在希尔顿酒店经历过的最令人失望的经历。
我们党的成员得到了确认，并在大厅里待了几个小时。然后在晚上 7:00，一位经理提议将我们转移到街上的一家低成本汽车旅馆。她甚至说他们会接受我们的团体价。由于他们在网上仅售 70 美元的房间 - 这不是一笔好交易。
当我询问你的联系方式时，你的工作人员说他们不能提供。工作人员也拒绝回答该市所有希尔顿酒店是否有空房。
我已经在社交媒体上给你发了一条直接消息，并把我的联系方式留给了你的物业经理。
如果希尔顿的政策是超额预订，然后将客户送到街上的低成本汽车旅馆，而不是那些可能更贵的其他希尔顿酒店，这对我来说是个新闻。
我希望这次经历是一个例外，而不是希尔顿未来新的客户服务政策。
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