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Steve C
Extremely Disappointing Experience – Hazardous Conditions and Unprofessional Staff
Holiday Inn Express & Suites Tulsa S Broken Arrow Hwy 51 By IHG的点评
点评：Our stay at the Broken Arrow Holiday Inn Express on January 16th was the worst hotel experience we’ve ever had. The hotel was under heavy renovation, which was never disclosed prior to our arrival. The entire lower level was exposed, with dust, paint fumes, and hazardous conditions. There were no barriers to block off the construction areas, making it unsafe, especially for families with children. We chose this hotel because of its advertised amenities, like the pool and putt-putt golf, but none of these were available due to the renovation.
To make matters worse, the front desk manager, Daniel, was rude, unprofessional, and downright hostile. He repeatedly harassed the children in our group, yelling at them for simply walking or laughing in the hallways. On January 18th, Daniel aggressively confronted my young son, screaming at him to stop, demanding his room number, and insisting I come speak with him. This unprovoked behavior left my child in tears. When I approached Daniel to address his behavior, he escalated the situation, acted condescendingly, and ultimately called the police to have my family removed from the hotel at 10:30 PM. This was done in front of other guests, causing us public embarrassment and distress.
This hotel failed us on every level—hazardous conditions, false advertising, and staff behavior that was completely unacceptable. No family should have to fear how their children will be treated by hotel staff. Daniel’s behavior was unprofessional, threatening, and shows a complete lack of training in customer service.
I strongly urge management to address the conditions of the hotel and to take immediate action regarding this employee, including retraining or dismissal. Families deserve better, and the experience we had here was unacceptable. Until changes are made, I would strongly recommend staying elsewhere.
To make matters worse, the front desk manager, Daniel, was rude, unprofessional, and downright hostile. He repeatedly harassed the children in our group, yelling at them for simply walking or laughing in the hallways. On January 18th, Daniel aggressively confronted my young son, screaming at him to stop, demanding his room number, and insisting I come speak with him. This unprovoked behavior left my child in tears. When I approached Daniel to address his behavior, he escalated the situation, acted condescendingly, and ultimately called the police to have my family removed from the hotel at 10:30 PM. This was done in front of other guests, causing us public embarrassment and distress.
This hotel failed us on every level—hazardous conditions, false advertising, and staff behavior that was completely unacceptable. No family should have to fear how their children will be treated by hotel staff. Daniel’s behavior was unprofessional, threatening, and shows a complete lack of training in customer service.
I strongly urge management to address the conditions of the hotel and to take immediate action regarding this employee, including retraining or dismissal. Families deserve better, and the experience we had here was unacceptable. Until changes are made, I would strongly recommend staying elsewhere.
翻译：1 月 16 日，我们入住了 Broken Arrow Holiday Inn Express，这是我们住过的最差的酒店。酒店正在进行大规模整修，但我们入住前从未透露过。整个下层都暴露在外，到处都是灰尘、油漆味和危险情况。没有围栏来封锁施工区域，因此很不安全，尤其是对于有孩子的家庭来说。我们选择这家酒店是因为它宣传的便利设施，比如游泳池和迷你高尔夫球场，但由于整修，这些设施都无法使用。
更糟糕的是，前台经理 Daniel 态度粗鲁、不专业，而且非常不友好。他反复骚扰我们团队中的孩子，对他们大喊大叫，只因为他们在走廊里走动或大笑。1 月 18 日，Daniel 粗鲁地与我年幼的儿子对峙，对他大喊大叫，让他停下来，要求他提供房间号，并坚持要我去找他谈谈。这种无端的行为让我的孩子哭了起来。当我向 Daniel 寻求帮助时，他却将事态升级，表现出傲慢的态度，并最终在晚上 10:30 报警，要求将我家人赶出酒店。这是在其他客人面前做的，让我们在公众面前感到尴尬和痛苦。
这家酒店在各个方面都让我们失望——危险的环境、虚假广告和完全不可接受的员工行为。没有哪个家庭应该担心他们的孩子会受到酒店员工的对待。Daniel 的行为不专业、具有威胁性，而且完全缺乏客户服务培训。
我强烈敦促管理层解决酒店的条件，并立即对这名员工采取行动，包括重新培训或解雇。家庭应该得到更好的待遇，我们在这里的经历是不可接受的。在做出改变之前，我强烈建议住在其他地方。
更糟糕的是，前台经理 Daniel 态度粗鲁、不专业，而且非常不友好。他反复骚扰我们团队中的孩子，对他们大喊大叫，只因为他们在走廊里走动或大笑。1 月 18 日，Daniel 粗鲁地与我年幼的儿子对峙，对他大喊大叫，让他停下来，要求他提供房间号，并坚持要我去找他谈谈。这种无端的行为让我的孩子哭了起来。当我向 Daniel 寻求帮助时，他却将事态升级，表现出傲慢的态度，并最终在晚上 10:30 报警，要求将我家人赶出酒店。这是在其他客人面前做的，让我们在公众面前感到尴尬和痛苦。
这家酒店在各个方面都让我们失望——危险的环境、虚假广告和完全不可接受的员工行为。没有哪个家庭应该担心他们的孩子会受到酒店员工的对待。Daniel 的行为不专业、具有威胁性，而且完全缺乏客户服务培训。
我强烈敦促管理层解决酒店的条件，并立即对这名员工采取行动，包括重新培训或解雇。家庭应该得到更好的待遇，我们在这里的经历是不可接受的。在做出改变之前，我强烈建议住在其他地方。
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