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September 29,2023 …
Tripadvisor用户
September 29,2023 …
General Denver Pub的点评
点评：We did not have reservation, and they told us a 25 minute wait, as they had told the other three or four people that were there before us ! After half an hour, we noticed some empty tables in the actual restaurant were open, but none of the people ahead of us called to get their table. So my daughter questioned how much longer it would be. The hostess said another 25 minutes. My daughter asked about the empty tables in the restaurant and the hostess became very snippy and said they only had one server and she could not sit anyone in the actual restaurant. My daughter said, well u should have told us that 25 minutes ago and we could have gone somewhere else if we knew we had to wait an hour for dinner. The hostess said “ YOU STILL CAN “ ! this was Friday 9-29-23! We went to the Mediterranean, right around the corner ( which was amazing, by the way) ! We had friends that had 7:00 pm reservations at the General Denver and they had not been served their food at 8:30 pm … and we had our food ordered, served and very happy before they even got their food ! The hostess and the girl behind the desk at entry way, should definitely learn a little about customer service! And how to treat people ! They should not have had to keep people waiting and tell then be so snippy, they should be upfront under these circumstances. Maybe they need trained a little better. Or u should get more experienced staff without an attitude ! The food at General Denver has always been okay, and the service has never been the best ! But to have a hostess get snippy with customers that have been very patient for 30 minutes, is definitely not going to boost their reputation ! BTW…the Mediterranean food was amazing ! This restaurant has their ducks in a row !
Wonder why they don’t have staffing problems, and the General Denver does ? THINK ABOUT IT !
Wonder why they don’t have staffing problems, and the General Denver does ? THINK ABOUT IT !
翻译：我们没有预订，他们告诉我们要等 25 分钟，就像他们告诉我们之前的其他三四个人一样！半小时后，我们注意到餐厅里有一些空桌子还开着，但我们前面的人都没有打电话来拿桌子。所以我女儿问还要多长时间。女主人说还有25分钟。我女儿询问餐厅里的空桌子，女主人变得非常暴躁，说他们只有一台服务器，她不能在真正的餐厅里坐下任何人。我女儿说，好吧，你应该在 25 分钟前告诉我们，如果我们知道我们必须等一个小时才能吃晚饭，我们本来可以去其他地方。女主人说“你仍然可以”！这是 23 年 9 月 29 日星期五！我们去了地中海，就在拐角处（顺便说一句，这太棒了）！我们有朋友在丹佛将军酒店预订了晚上 7:00 的房间，但他们在晚上 8:30 还没有得到食物……我们在他们拿到食物之前就已经点了食物，送上来了，我们非常高兴！女主人和入口处前台的女孩，绝对应该学习一些关于客户服务的知识！以及如何待人接物！他们不应该让人们等待并告诉然后如此尖刻，在这种情况下他们应该坦率。也许他们需要接受更好的培训。或者你应该找更有经验但没有态度的员工！ General Denver 的食物一直都不错，而且服务从来都是最好的！但让一个女主人对耐心了30分钟的顾客发脾气，绝对不会提高他们的声誉！顺便说一句……地中海食物棒极了！这家餐厅的鸭子排成一排！
想知道为什么他们没有人员配备问题，而丹佛将军却有？想一想！
想知道为什么他们没有人员配备问题，而丹佛将军却有？想一想！
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