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Jan B
Not a well kept HIE property
智选假日套房酒店特洛伊的点评
点评：Not a good experience. This location gives HIE a bad name. Yes, staff were helpful but our bed had hairs on it and the shower floor was rust stained. Yuck! Somebody is not doing their job correctly. There were no available rooms to move to, so we were given clean bedding and had to strip our bedsheets with all the hair and put all the clean bedding on ourselves! Front desk person said there were no other rooms available to move to because many were not cleaned yet ~ and this hotel was not anywhere near being fully booked. No wonder! Yuck! Not an enjoyable experience! Upon check in, one of two elevators was not working and apparently has not been for weeks, according to previous reviews. As we were leaving the next day and got on the elevator with all our luggage that second elevator quit working!! That's not good. They have issues keeping the rooms and the elevators up to par. Yes, staff were nice and helpful but they need to take better care of this property. We'll never go there again!
翻译：体验不佳。这家酒店的位置让HIE名声扫地。没错，工作人员很乐于助人，但我们的床上有头发，淋浴间的地板上也有锈迹。真恶心！有些人工作做得不好。酒店没有空房间可以换，所以我们只能把沾满头发的床单撕下来，自己换上干净的床单！前台人员说没有其他房间可以换，因为很多房间还没打扫干净，而且这家酒店也远没有客满。难怪！真恶心！体验很不愉快！入住时，两部电梯中有一部坏了，根据之前的评论，这似乎已经好几个星期了。第二天我们带着行李准备离开，上了电梯，结果第二部电梯也坏了！！这太糟糕了。酒店在维护房间和电梯方面都存在问题。没错，工作人员很友好，乐于助人，但他们需要更好地维护这家酒店。我们再也不去了！
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