点评:I was double charged for dinner in excess of $100.00 by Smokey Bones. I reached out to them and spoke to 2 different managers who claimed it was an error on my bank. I explained to them that my bank stated.it was Smokey Bones and they refused.to accept responsibility or make it right. I ended having to dispute it with my bank and was issued a provisional credit. 3 different people at my credit union on 3 different dates stated Smokey bones ran my card 2 times 1 minute apart. Thankfully, I caught this error but it has been a headache all around and right before Christmas, we were out an additional $102.00. The food is good but the fact that Smokey Bones can't see an error was made and make it right, it is the exact reason I will never go back. If you.go. I highly recommend paying cash. They are not willing to take care of you when they make a mistake but instead try to make your bank have to deal with it. My bank said they see vendors do this frequently where they won't accept responsibility. Awful.
翻译:Smokey Bones 向我收取了超过 100 美元的双重费用。我联系了他们,并与两位不同的经理交谈,他们声称这是我的银行的错误。我向他们解释说,我的银行声称这是 Smokey Bones,但他们拒绝承担责任或纠正错误。我最终不得不与银行发生争议,并获得了临时信用证。我的信用合作社的 3 个不同的人在 3 个不同的日期表示,Smokey Bones 对我的卡进行了 2 次,每次间隔 1 分钟。值得庆幸的是,我发现了这个错误,但这一直是一个令人头痛的问题,就在圣诞节前夕,我们额外损失了 102.00 美元。食物很好,但事实上,Smokey Bones 无法看到错误并做出纠正,这就是我永远不会回去的确切原因。如果你走的话。我强烈建议支付现金。当他们犯错误时,他们不愿意照顾你,而是试图让你的银行不得不处理它。我的银行表示,他们看到供应商经常这样做,但他们不承担责任。可怕。