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Feedback for The Forge – Put-in-Bay, OH
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Feedback for The Forge – Put-in-Bay, OH
The Forge的点评
点评：My wife and I had dinner at The Forge last night, and I wanted to share a few reflections—not as a complaint, but as encouragement from someone who’s spent time around great hospitality teams.
Our server, Luke, was a standout. At 22, he showed genuine curiosity, warmth, and a desire to learn. We had some great conversations—everything from proper wine service to broader life insights—and he kept checking in with us in a way that felt sincere and engaged. It was clear he cared about the guest experience, and that’s something you can’t teach easily.
We also enjoyed our drinks—especially the espresso martinis—and my wife really liked her French dip. The food overall was good, and the ambiance was welcoming.
That said, one opportunity for improvement stood out: it seemed like Luke’s effort to connect with us may not have been fully supported by his manager. While we appreciated the time he spent ensuring we were having a good experience, there were moments where it felt like the management was frustrated with him for not focusing on side work like rolling silverware or mopping.
Of course, operational duties are important—but so is nurturing team members who elevate the guest experience. A server who is building genuine rapport with customers is adding long-term value to the brand. In those moments, delegation and trust can go a long way. If a manager needs to pick up a mop to free a server to delight guests, that’s a win for the restaurant.
Luke has a lot of potential. I hope The Forge continues to invest in him and others like him—because that’s how good places become great ones.
Wishing the team continued growth and success.
Our server, Luke, was a standout. At 22, he showed genuine curiosity, warmth, and a desire to learn. We had some great conversations—everything from proper wine service to broader life insights—and he kept checking in with us in a way that felt sincere and engaged. It was clear he cared about the guest experience, and that’s something you can’t teach easily.
We also enjoyed our drinks—especially the espresso martinis—and my wife really liked her French dip. The food overall was good, and the ambiance was welcoming.
That said, one opportunity for improvement stood out: it seemed like Luke’s effort to connect with us may not have been fully supported by his manager. While we appreciated the time he spent ensuring we were having a good experience, there were moments where it felt like the management was frustrated with him for not focusing on side work like rolling silverware or mopping.
Of course, operational duties are important—but so is nurturing team members who elevate the guest experience. A server who is building genuine rapport with customers is adding long-term value to the brand. In those moments, delegation and trust can go a long way. If a manager needs to pick up a mop to free a server to delight guests, that’s a win for the restaurant.
Luke has a lot of potential. I hope The Forge continues to invest in him and others like him—because that’s how good places become great ones.
Wishing the team continued growth and success.
翻译：昨晚我和妻子在The Forge餐厅共进晚餐，我想分享一些感想——并非抱怨，而是作为一名在优秀酒店团队共事多年的人，我的鼓励。
我们的服务员Luke表现得非常出色。22岁的他展现出真诚的好奇心、热情和学习的渴望。我们进行了几次精彩的对话——从专业的葡萄酒服务到更广阔的人生见解——他一直以一种真诚投入的方式与我们交流。很明显，他很在意客人的体验，而这一点很难轻易教会。
我们也很喜欢我们的饮品——尤其是浓缩咖啡马提尼——我妻子非常喜欢她的法式蘸酱。整体来说，食物不错，氛围也很温馨。
话虽如此，我们仍然发现一个需要改进的地方：Luke试图与我们沟通的努力似乎没有得到他经理的全力支持。虽然我们很感激他花时间确保我们拥有良好的用餐体验，但有时管理层会因为他没有专注于诸如滚餐具或拖地之类的琐事而感到失望。
当然，运营职责很重要，但培养能够提升顾客体验的团队成员也同样重要。一位与顾客建立真诚融洽关系的服务员正在为品牌增添长期价值。在这样的时刻，授权和信任可以发挥巨大的作用。如果一位经理需要拿起拖把，腾出时间让服务员去取悦顾客，这对餐厅来说就是一个胜利。
Luke 很有潜力。我希望 The Forge 继续投资他和其他像他一样的人——因为这正是让好地方变得更伟大的秘诀。
祝愿团队继续成长，取得成功。
我们的服务员Luke表现得非常出色。22岁的他展现出真诚的好奇心、热情和学习的渴望。我们进行了几次精彩的对话——从专业的葡萄酒服务到更广阔的人生见解——他一直以一种真诚投入的方式与我们交流。很明显，他很在意客人的体验，而这一点很难轻易教会。
我们也很喜欢我们的饮品——尤其是浓缩咖啡马提尼——我妻子非常喜欢她的法式蘸酱。整体来说，食物不错，氛围也很温馨。
话虽如此，我们仍然发现一个需要改进的地方：Luke试图与我们沟通的努力似乎没有得到他经理的全力支持。虽然我们很感激他花时间确保我们拥有良好的用餐体验，但有时管理层会因为他没有专注于诸如滚餐具或拖地之类的琐事而感到失望。
当然，运营职责很重要，但培养能够提升顾客体验的团队成员也同样重要。一位与顾客建立真诚融洽关系的服务员正在为品牌增添长期价值。在这样的时刻，授权和信任可以发挥巨大的作用。如果一位经理需要拿起拖把，腾出时间让服务员去取悦顾客，这对餐厅来说就是一个胜利。
Luke 很有潜力。我希望 The Forge 继续投资他和其他像他一样的人——因为这正是让好地方变得更伟大的秘诀。
祝愿团队继续成长，取得成功。
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