下载App
旅行
账户
Tripadvisor用户
Very nice property and accommodations. Staff needs some basic customer service training
Holiday Inn Express & Suites Painesville - Concord By IHG的点评
点评：This IHG property was a good overnight stop. Clean comfortable room. Standard IHG breakfast. Safe area with stores and some restaurants close to the hotel. The only issue was the staff needs some customer service training.
My wife and I road trip often and customer service and professionalism of the staff is just as important to us as the accommodations. We stayed at this IHG twice in a week on the way out on our trip and on the return. The front desk staff needs some customer service training. I was thinking maybe it was a one-time fluke but that was not the case. Same poor reception both times.
Not sure how you feel, but when traveling a long distance and arriving it is nice to be welcomed to the property by the front desk. Just a simple how was your day? Thanks for choosing to stay with us and enjoy your stay. Is that too much to ask for. It goes along way for us when choosing a hotel brand. Also, when checking out the which we did digitally, the front desk person did not even acknowledge us when we were leaving. because she was too busy on personal phone, and never looked up once. Two trips to the car and not even a good morning from the person behind the desk. Again, several opportunities to say have a nice day. Thanks for staying with us and come back again. We don't have a problem with someone checking their phone but when on duty, customers come first. This property needs some customer service training for the front desk staff. Sorry if this seemed like a rant on the staff but that was our experience. So bottom line on this IHG property; it is clean, comfortable, and not far off Rt. 90. Good stay and recommend it. Hope the customer service improves. Stay safe on your way, say hello to someone as there are so many nice people you meet along the way when you travel. That's how we roll. God Bless!
My wife and I road trip often and customer service and professionalism of the staff is just as important to us as the accommodations. We stayed at this IHG twice in a week on the way out on our trip and on the return. The front desk staff needs some customer service training. I was thinking maybe it was a one-time fluke but that was not the case. Same poor reception both times.
Not sure how you feel, but when traveling a long distance and arriving it is nice to be welcomed to the property by the front desk. Just a simple how was your day? Thanks for choosing to stay with us and enjoy your stay. Is that too much to ask for. It goes along way for us when choosing a hotel brand. Also, when checking out the which we did digitally, the front desk person did not even acknowledge us when we were leaving. because she was too busy on personal phone, and never looked up once. Two trips to the car and not even a good morning from the person behind the desk. Again, several opportunities to say have a nice day. Thanks for staying with us and come back again. We don't have a problem with someone checking their phone but when on duty, customers come first. This property needs some customer service training for the front desk staff. Sorry if this seemed like a rant on the staff but that was our experience. So bottom line on this IHG property; it is clean, comfortable, and not far off Rt. 90. Good stay and recommend it. Hope the customer service improves. Stay safe on your way, say hello to someone as there are so many nice people you meet along the way when you travel. That's how we roll. God Bless!
翻译：这家 IHG 酒店是一个不错的过夜停留地。房间干净舒适。标准洲际酒店早餐。安全区域，酒店附近有商店和一些餐馆。唯一的问题是员工需要一些客户服务培训。
我和我的妻子经常公路旅行，客户服务和员工的专业精神对我们来说与住宿一样重要。我们一周在这家洲际酒店集团住过两次，一次是去程，一次是回程。前台工作人员需要一些客户服务培训。我当时想也许这只是一次侥幸，但事实并非如此。两次的接收效果都一样差。
不知道您的感受如何，但是当长途旅行到达酒店时，很高兴能受到前台的欢迎。只是一个简单的问题，你今天过得怎么样？感谢您选择入住我们酒店并祝您住宿愉快。这个要求太过分了吗。在选择酒店品牌时，它对我们有帮助。此外，当我们以数字方式查看我们所做的事情时，前台人员在我们离开时甚至没有向我们打招呼。因为她忙着打私人电话，一次也没有抬头。两次开车，甚至没有从前台后面的人那里说一声早上好。再次，有几次机会说祝你有美好的一天。感谢您与我们在一起并再次回来。我们不介意有人检查手机，但值班时，顾客至上。该酒店需要对前台工作人员进行一些客户服务培训。很抱歉，如果这看起来像是对工作人员的咆哮，但这就是我们的经历。所以这家洲际酒店集团酒店的底线是：它干净、舒适，离 Rt 不远。 90. 住得很愉快，推荐它。希望客户服务有所改善。旅途中请注意安全，向某人问好，因为旅行时沿途会遇到很多好人。我们就是这样滚动的。上帝保佑！
我和我的妻子经常公路旅行，客户服务和员工的专业精神对我们来说与住宿一样重要。我们一周在这家洲际酒店集团住过两次，一次是去程，一次是回程。前台工作人员需要一些客户服务培训。我当时想也许这只是一次侥幸，但事实并非如此。两次的接收效果都一样差。
不知道您的感受如何，但是当长途旅行到达酒店时，很高兴能受到前台的欢迎。只是一个简单的问题，你今天过得怎么样？感谢您选择入住我们酒店并祝您住宿愉快。这个要求太过分了吗。在选择酒店品牌时，它对我们有帮助。此外，当我们以数字方式查看我们所做的事情时，前台人员在我们离开时甚至没有向我们打招呼。因为她忙着打私人电话，一次也没有抬头。两次开车，甚至没有从前台后面的人那里说一声早上好。再次，有几次机会说祝你有美好的一天。感谢您与我们在一起并再次回来。我们不介意有人检查手机，但值班时，顾客至上。该酒店需要对前台工作人员进行一些客户服务培训。很抱歉，如果这看起来像是对工作人员的咆哮，但这就是我们的经历。所以这家洲际酒店集团酒店的底线是：它干净、舒适，离 Rt 不远。 90. 住得很愉快，推荐它。希望客户服务有所改善。旅途中请注意安全，向某人问好，因为旅行时沿途会遇到很多好人。我们就是这样滚动的。上帝保佑！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
