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Terrible service and food
Tripadvisor用户
Terrible service and food
Shale Tavern & Grille的点评
点评：Totally disappointing and waste of money.
I was here for work and got the sirloin tip and pasta and a shale burger. $38 for the meal. When I arrived nothing showed where to pick up takeout orders. I wandered around and found the bar. Nobody inside it. a lady was outside the bar texting away on her phone. Turned out she was staff. I saw food sitting next to her and asked if it was for me. Thats when I found out she was staff. She was oblivious to anything going on around her. It appeared to be the same in the dining area too. Totally inexcusable IMO.
Got the food back to my room. They were courteous to wrap the container in plastic wrap to avoid it leaking which was a welcome feature that I wish more would do. I will ask for that elsewhere now. However thats where the good stopped. The alfredo was super watery and bland. It was about as thick as milk. Thank goodness for the plastic wrap as it would have leaked everywhere. There was ZERO seasoning with the food. What sirloin tips I could find (maybe 5-8 pieces if I was lucky) was tough, overcooked and unseasoned. If it wasnt for the two breadsticks it came with i would have had to drink the sauce or pour it down the sink. It was so thin it didn't coat the pasta.
The shale burger for a signature burger was a joke. The portion size was decent. However it was also bland and greasy. The peppers while grilled were screaming for seasoning. It was a mushy mess.
I could hear Gordon Ramsey screaming SEASON YOUR FOOD as it needed it. I'm not sure if they are relying on the proximity to the hotel for business or what but I cant imagine they get many repeat customers with the poor quality and taste of the food. They did have menus at the front desk and in the rooms of the hotel so I'm guessing its that. I know when I return to lisbon I will be eating elsewhere. Others from my job said the same thing as they had similar dislike with other menu items.
I was here for work and got the sirloin tip and pasta and a shale burger. $38 for the meal. When I arrived nothing showed where to pick up takeout orders. I wandered around and found the bar. Nobody inside it. a lady was outside the bar texting away on her phone. Turned out she was staff. I saw food sitting next to her and asked if it was for me. Thats when I found out she was staff. She was oblivious to anything going on around her. It appeared to be the same in the dining area too. Totally inexcusable IMO.
Got the food back to my room. They were courteous to wrap the container in plastic wrap to avoid it leaking which was a welcome feature that I wish more would do. I will ask for that elsewhere now. However thats where the good stopped. The alfredo was super watery and bland. It was about as thick as milk. Thank goodness for the plastic wrap as it would have leaked everywhere. There was ZERO seasoning with the food. What sirloin tips I could find (maybe 5-8 pieces if I was lucky) was tough, overcooked and unseasoned. If it wasnt for the two breadsticks it came with i would have had to drink the sauce or pour it down the sink. It was so thin it didn't coat the pasta.
The shale burger for a signature burger was a joke. The portion size was decent. However it was also bland and greasy. The peppers while grilled were screaming for seasoning. It was a mushy mess.
I could hear Gordon Ramsey screaming SEASON YOUR FOOD as it needed it. I'm not sure if they are relying on the proximity to the hotel for business or what but I cant imagine they get many repeat customers with the poor quality and taste of the food. They did have menus at the front desk and in the rooms of the hotel so I'm guessing its that. I know when I return to lisbon I will be eating elsewhere. Others from my job said the same thing as they had similar dislike with other menu items.
翻译：太令人失望了，浪费钱。
我来这里工作，点了牛里脊肉、意大利面和页岩汉堡。这顿饭 38 美元。我到的时候，没有显示在哪里可以取外卖订单。我四处闲逛，找到了酒吧。里面没人。一位女士在酒吧外面用手机发短信。原来她是工作人员。我看到食物放在她旁边，问是不是给我的。这时我才知道她是工作人员。她对周围发生的一切都视而不见。用餐区似乎也是这样。在我看来，完全不可原谅。
把食物送回我的房间。他们很有礼貌地用保鲜膜包裹容器，以避免泄漏，这是一个受欢迎的功能，我希望更多人能这样做。我现在会要求其他地方这样做。然而，好处就到此为止了。阿尔弗雷多非常稀，味道淡而无味。它和牛奶一样浓。谢天谢地有保鲜膜，否则它会漏到各处。食物中没有调味料。我找到的牛里脊肉（如果幸运的话，可能有 5-8 块）很硬，煮得太熟，而且没有调味。如果不是随附的两根面包棒，我可能不得不喝掉酱汁或将其倒进水槽。酱汁太薄了，根本无法覆盖意大利面。
作为招牌汉堡，页岩汉堡简直是笑话。份量还不错。但是，它也寡淡而油腻。烤辣椒时需要调味。真是一团糟。
我能听到戈登·拉姆齐大喊着“按需要调味”。我不确定他们是否依赖酒店附近来做生意，但我无法想象他们会因为食物质量差和味道差而吸引很多回头客。他们在前台和酒店房间里都有菜单，所以我猜是那样。我知道当我回到里斯本时，我会去别的地方吃饭。我同事也说了同样的话，因为他们同样不喜欢菜单上的其他菜品。
我来这里工作，点了牛里脊肉、意大利面和页岩汉堡。这顿饭 38 美元。我到的时候，没有显示在哪里可以取外卖订单。我四处闲逛，找到了酒吧。里面没人。一位女士在酒吧外面用手机发短信。原来她是工作人员。我看到食物放在她旁边，问是不是给我的。这时我才知道她是工作人员。她对周围发生的一切都视而不见。用餐区似乎也是这样。在我看来，完全不可原谅。
把食物送回我的房间。他们很有礼貌地用保鲜膜包裹容器，以避免泄漏，这是一个受欢迎的功能，我希望更多人能这样做。我现在会要求其他地方这样做。然而，好处就到此为止了。阿尔弗雷多非常稀，味道淡而无味。它和牛奶一样浓。谢天谢地有保鲜膜，否则它会漏到各处。食物中没有调味料。我找到的牛里脊肉（如果幸运的话，可能有 5-8 块）很硬，煮得太熟，而且没有调味。如果不是随附的两根面包棒，我可能不得不喝掉酱汁或将其倒进水槽。酱汁太薄了，根本无法覆盖意大利面。
作为招牌汉堡，页岩汉堡简直是笑话。份量还不错。但是，它也寡淡而油腻。烤辣椒时需要调味。真是一团糟。
我能听到戈登·拉姆齐大喊着“按需要调味”。我不确定他们是否依赖酒店附近来做生意，但我无法想象他们会因为食物质量差和味道差而吸引很多回头客。他们在前台和酒店房间里都有菜单，所以我猜是那样。我知道当我回到里斯本时，我会去别的地方吃饭。我同事也说了同样的话，因为他们同样不喜欢菜单上的其他菜品。
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