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Meat exchanged (lamb to pork) without asking us
Kathleen B
Meat exchanged (lamb to pork) without asking us
Sheffield Hotel的点评
点评：A group of 8 were there last Thursday night. One ordered the roast lamb. 15mins later the specials board changed to pork. The 'lamb' meal arrived last on the table after (the waitress informed us) being microwaved! It was pork. After the surprise and saying we were not advised of the switch, twice I expressed concern and indicated it wasn't good enough to just switch the meat without asking if it was ok to check if another dish would be preferred. There didn't appear to be any real acknowledgement that it was an issue. No explanation from the kitchen, ignorance from serving staff. Probably not the serving staff at fault, but the kitchen must've known they were placing pork on a plate that had lamb noted on the order docket. Religious reasons aside, it's just NOT ok. Nothing wrong with running out of lamb, but we should've been told and offered an alternative. Poor business and poor (no) recovery.
翻译：上周四晚上，我们一行 8 人来到了这里。其中一人点了烤羊肉。15 分钟后，特色菜换成了猪肉。“羊肉”餐点在微波炉加热后（服务员告诉我们）最后才端上桌！原来是猪肉。在服务员惊讶地告诉我们没有通知我们换了肉之后，我两次表达了担忧，并表示不问是否可以换成其他菜品就直接换肉是不对的。服务员似乎并没有真正承认这是一个问题。厨房没有解释，服务员一无所知。可能不是服务员的错，但厨房肯定知道他们把猪肉放在了订单单上注明有羊肉的盘子上。撇开宗教原因不谈，这实在是不对。羊肉用完没什么不对，但我们应该被告知并提供替代品。生意不好，复苏也差（没有）。
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