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Rebecca L
Nice spa but poorly managed
Spa at The Walton Hotel的点评
点评：The location, treatments and general staff are lovely. Such a shame the management let them down.
When I booked a spa day, the confirmation email I received listed totally different treatments to those I chose via the website. When I enquired the staff said the treatments I had booked didn't exist. When I enquired further the spa manager blamed the error on new staff. Obviously the poor new staff hadn't been given adequate training.
My first choice date had to be rescheduled due to pool maintenance. When I received the email confirmation of the rebooking, it contained the wrong treatments again so I had to enquire again.
When I arrived on the day, a woman dressed formerly, who looked like a manager, was at the desk, talking casually to someone on her mobile. She just looked at me and walked off. No polite greeting or offer to help. Luckily a nice young guy who was dressed in sports attire arrived and greeted me. He said my treatment was booked for 2pm. The email confirmation had said 3pm. Had I known it would be 2pm I would have arrived earlier to spend more time in the pool.
When I arrived at the restaurant for the afternoon tea, which was included in the package, a young waitress just bought me a cup of tea. I waited but no food arrived. When I asked the young girl where it was she didn't know anything about the package. Luckily the chef explained to her what an afternoon tea meant (ie sandwiches, pastries etc) and quickly prepared it. The poor girl obviously hadn't been given any training.
The spa itself was okay. The pool and steam room are lovely but the changing rooms are very poorly kept. One toilet out of order, another with no lock so just one adequate toilet.
Two showers but only one had shower gel in.
The bench where you could lay your clothes whilst changing was very flimsy.
I had to try four lockers before I found one that worked.
Overall, it was a pleasant day but disappointing in parts due to the poor management.
When I booked a spa day, the confirmation email I received listed totally different treatments to those I chose via the website. When I enquired the staff said the treatments I had booked didn't exist. When I enquired further the spa manager blamed the error on new staff. Obviously the poor new staff hadn't been given adequate training.
My first choice date had to be rescheduled due to pool maintenance. When I received the email confirmation of the rebooking, it contained the wrong treatments again so I had to enquire again.
When I arrived on the day, a woman dressed formerly, who looked like a manager, was at the desk, talking casually to someone on her mobile. She just looked at me and walked off. No polite greeting or offer to help. Luckily a nice young guy who was dressed in sports attire arrived and greeted me. He said my treatment was booked for 2pm. The email confirmation had said 3pm. Had I known it would be 2pm I would have arrived earlier to spend more time in the pool.
When I arrived at the restaurant for the afternoon tea, which was included in the package, a young waitress just bought me a cup of tea. I waited but no food arrived. When I asked the young girl where it was she didn't know anything about the package. Luckily the chef explained to her what an afternoon tea meant (ie sandwiches, pastries etc) and quickly prepared it. The poor girl obviously hadn't been given any training.
The spa itself was okay. The pool and steam room are lovely but the changing rooms are very poorly kept. One toilet out of order, another with no lock so just one adequate toilet.
Two showers but only one had shower gel in.
The bench where you could lay your clothes whilst changing was very flimsy.
I had to try four lockers before I found one that worked.
Overall, it was a pleasant day but disappointing in parts due to the poor management.
翻译：位置、护理和一般工作人员都很可爱。管理层让他们失望了，真可惜。
当我预订水疗日时，我收到的确认电子邮件列出了与我通过网站选择的完全不同的治疗方法。当我询问时，工作人员说我预订的治疗不存在。当我进一步询问时，水疗中心经理将错误归咎于新员工。显然，可怜的新员工没有得到足够的培训。
由于泳池维护，我的首选日期不得不重新安排。当我收到重新预订的电子邮件确认时，其中又包含了错误的治疗方法，所以我不得不再次询问。
那天我到达时，一位穿着旧衣服、看上去像是经理的女士正在办公桌前，用手机与某人随意交谈。她只是看了我一眼就走开了。没有礼貌的问候或提供帮助。幸运的是，一个穿着运动服的好年轻人到来并向我打招呼。他说我的治疗时间是下午 2 点。确认邮件说下午 3 点。如果我知道现在是下午 2 点，我就会早点到达，以便在泳池里度过更多时间。
当我到达餐厅享用包含在套餐中的下午茶时，一位年轻的女服务员刚刚给我买了一杯茶。我等了但没有食物到达。当我问那个年轻女孩这是在哪里时，她对包裹一无所知。幸运的是，厨师向她解释了下午茶的含义（即三明治、糕点等）并很快准备好了。这个可怜的女孩显然没有接受过任何训练。
水疗中心本身还可以。游泳池和蒸汽浴室很漂亮，但更衣室维护得很差。一间厕所坏了，另一间没有锁，所以只有一间足够用的厕所。
两个淋浴间，但只有一个有沐浴露。
换衣服时可以放衣服的长凳非常脆弱。
我不得不尝试四个储物柜才找到一个有用的。
总的来说，这是愉快的一天，但由于管理不善，部分内容令人失望。
当我预订水疗日时，我收到的确认电子邮件列出了与我通过网站选择的完全不同的治疗方法。当我询问时，工作人员说我预订的治疗不存在。当我进一步询问时，水疗中心经理将错误归咎于新员工。显然，可怜的新员工没有得到足够的培训。
由于泳池维护，我的首选日期不得不重新安排。当我收到重新预订的电子邮件确认时，其中又包含了错误的治疗方法，所以我不得不再次询问。
那天我到达时，一位穿着旧衣服、看上去像是经理的女士正在办公桌前，用手机与某人随意交谈。她只是看了我一眼就走开了。没有礼貌的问候或提供帮助。幸运的是，一个穿着运动服的好年轻人到来并向我打招呼。他说我的治疗时间是下午 2 点。确认邮件说下午 3 点。如果我知道现在是下午 2 点，我就会早点到达，以便在泳池里度过更多时间。
当我到达餐厅享用包含在套餐中的下午茶时，一位年轻的女服务员刚刚给我买了一杯茶。我等了但没有食物到达。当我问那个年轻女孩这是在哪里时，她对包裹一无所知。幸运的是，厨师向她解释了下午茶的含义（即三明治、糕点等）并很快准备好了。这个可怜的女孩显然没有接受过任何训练。
水疗中心本身还可以。游泳池和蒸汽浴室很漂亮，但更衣室维护得很差。一间厕所坏了，另一间没有锁，所以只有一间足够用的厕所。
两个淋浴间，但只有一个有沐浴露。
换衣服时可以放衣服的长凳非常脆弱。
我不得不尝试四个储物柜才找到一个有用的。
总的来说，这是愉快的一天，但由于管理不善，部分内容令人失望。
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