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Nice drinks shame about customer service
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Nice drinks shame about customer service
Starbucks的点评
点评：I had a very disappointing visit to Starbucks this morning. After I received my order at the drive-thru, I stayed at the window briefly to sort out my drinks and check on my children in the backseat. There was no one behind me in line, so I wasn’t holding anyone up.
While I was still parked at the window, a young female staff member actually tapped on my car window from the drive-thru window to ask me to move forward. I found this behaviour extremely rude and unnecessary. It made me feel rushed and unwelcome, especially given that there was no reason to hurry.
It’s clear the staff are more focused on drive-thru time targets than treating customers with respect. I literally was about to drive off after making sure my drinks were secure and my children were ok - we were driving straight to a day out which was around half an hour away.
I usually enjoy Starbucks, but this experience really left a bad impression. Drinks were nice though - just a shame the service left a bit of a bad taste.
While I was still parked at the window, a young female staff member actually tapped on my car window from the drive-thru window to ask me to move forward. I found this behaviour extremely rude and unnecessary. It made me feel rushed and unwelcome, especially given that there was no reason to hurry.
It’s clear the staff are more focused on drive-thru time targets than treating customers with respect. I literally was about to drive off after making sure my drinks were secure and my children were ok - we were driving straight to a day out which was around half an hour away.
I usually enjoy Starbucks, but this experience really left a bad impression. Drinks were nice though - just a shame the service left a bit of a bad taste.
翻译：今天早上去星巴克的体验非常令人失望。在免下车取餐通道点完餐后，我短暂地在窗口整理了一下饮料，并看看后座上的孩子。我后面没有人排队，所以我没有耽误任何人。
当我把车停在窗口时，一位年轻的女服务员竟然从免下车通道窗口敲了敲我的车窗，示意我往前挪。我觉得这种行为非常粗鲁，毫无必要。这让我感到匆忙和不受欢迎，尤其是在我根本没有理由着急的情况下。
很明显，工作人员更注重免下车取餐时间，而不是尊重顾客。在确认饮料安全无虞、孩子们安然无恙后，我差点就开车走了——因为我们要直接开车去参加一个半小时车程外的一日游。
我通常很喜欢去星巴克，但这次的经历真的给我留下了不好的印象。饮料还不错——只是服务有点差，有点可惜。
当我把车停在窗口时，一位年轻的女服务员竟然从免下车通道窗口敲了敲我的车窗，示意我往前挪。我觉得这种行为非常粗鲁，毫无必要。这让我感到匆忙和不受欢迎，尤其是在我根本没有理由着急的情况下。
很明显，工作人员更注重免下车取餐时间，而不是尊重顾客。在确认饮料安全无虞、孩子们安然无恙后，我差点就开车走了——因为我们要直接开车去参加一个半小时车程外的一日游。
我通常很喜欢去星巴克，但这次的经历真的给我留下了不好的印象。饮料还不错——只是服务有点差，有点可惜。
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