点评:Although the service in the cafe was slow and the staff forgot to bring me my order, the food was actually very tasty. However, the visit to the toilet was horrendous - the toilet seat in the unisex, accessible toilet had been left up to, to expose the most disgusting orange/brown urine staining (see photo's). I reported this to the store manager, who couldn't have been less interested - despite me showing her the toilet seat, she offered no apology, smiled and stated that it had already been reported and she was already aware of it. I believe she said that it was being addressed next week, so if anyone needs the toilet, you may be better to cross your legs until you can find somewhere more sanitary to use! Very annoyingly, the manager saw fit to speak to somebody on her headset whilst I was talking to her - really disrespectful and patronising. Really not the standard that I expected from Waitrose!
翻译:虽然咖啡馆的服务很慢而且工作人员忘记给我带来我的订单,但食物实际上非常美味。然而,去厕所的经历是可怕的——男女通用、无障碍厕所的马桶座圈被留下来,暴露出最恶心的橙色/棕色尿渍(见照片)。我向商店经理报告了此事,她对此很感兴趣——尽管我给她看了马桶座圈,但她没有道歉,微笑着说这件事已经被报告了,她已经知道了。我相信她说下周就会解决这个问题,所以如果有人需要厕所,你最好盘起腿,直到找到更卫生的地方使用!非常烦人的是,当我和经理说话时,经理认为适合用她的耳机与某人说话——真的很不尊重和傲慢。真的没有达到我对 Waitrose 的预期标准!