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Sad fit the staff
davemdarcy
Sad fit the staff
The Akeman的点评
点评：I have frequented the Akeman occasionally, as a Tring resident it’s not my usual venue. When in town my wife prefers the Bell. Today, after some shopping she suggested a change. We had a lovely brunch, very nice eggs Benedict . So we stayed and enjoyed some wine. My wife is disabled, one of her problems is that she gets very late warning of the need to use the toilet. She told me she needed to go, so I assisted her to the downstairs accessible toilet. When we got there it was occupied. This is not an issue. However, when the door opened it was a very clearly able man in his 30’s or 40’s ( for clarity, I am very aware that not all disability is visible) this chap was not visibly impaired. He walked about 10 yards and sat with his group. My wife went in to the bathroom but sadly too late. I had to join her in the toilet clean her and put her thankfully long coat on her, to protect her dignity. As we left the toilet another man from the same table went into the toilet. If anything this was a younger fitter man. I spoke to the staff and politely expressed my concern. Whilst very empathetic, the young staff members clearly didn’t feel equipped to address the issue. I went outside to manoeuvre my wife’s mobility scooter to ease her dignified exit. As I did, the table of 5 that included the 2 toilet using men. Watched and found the situation very amusing.
In short, the staff are too inexperienced to address such issues, the management aren’t providing training for such skills. But ultimately they don’t appear interested in attracting customers that behave appropriately .
It’s a shame because it’s a nice place but we probably won’t go back for a very long time
In short, the staff are too inexperienced to address such issues, the management aren’t providing training for such skills. But ultimately they don’t appear interested in attracting customers that behave appropriately .
It’s a shame because it’s a nice place but we probably won’t go back for a very long time
翻译：我偶尔会光顾 Akeman，但作为 Tring 居民，这不是我常去的地方。在城里时，我的妻子更喜欢 Bell。今天，购物后，她建议换个地方。我们吃了一顿美味的早午餐，班尼迪克蛋非常美味。所以我们留下来喝了点酒。我的妻子是残疾人，她的一个问题是，她总是很晚才收到需要上厕所的警告。她告诉我她需要上厕所，所以我帮助她去了楼下的无障碍厕所。我们到那里时，厕所里已经有人了。这不是问题。然而，当门打开时，进来的是一个身体非常健全的 30 多岁或 40 多岁的男人（为了清楚起见，我非常清楚并非所有残疾都是可见的），这个家伙没有明显的残疾。他走了大约 10 码，和他的团队坐在一起。我的妻子去了卫生间，但很遗憾来得太晚了。我不得不和她一起去卫生间帮她洗澡，并给她穿上幸好很长的外套，以保护她的尊严。我们离开厕所时，同桌的另一个男人也进了厕所。如果非要说的话，那是一个更年轻、更健康的男子。我和工作人员交谈，礼貌地表达了我的担忧。虽然非常有同理心，但年轻的工作人员显然觉得自己没有能力解决这个问题。我走到外面，操纵妻子的电动代步车，让她体面地离开。就在我这样做的时候，包括两名使用厕所的男子在内的 5 人桌也走了进来。看到这种情况，我觉得很有趣。
简而言之，工作人员经验不足，无法解决此类问题，管理层没有提供此类技能的培训。但最终，他们似乎对吸引行为得当的顾客不感兴趣。
这很遗憾，因为这是一个不错的地方，但我们可能很长时间都不会再回去了
简而言之，工作人员经验不足，无法解决此类问题，管理层没有提供此类技能的培训。但最终，他们似乎对吸引行为得当的顾客不感兴趣。
这很遗憾，因为这是一个不错的地方，但我们可能很长时间都不会再回去了
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